At American Signature Inc., we believe everyone has the right to a well-furnished life. Every day, our customers embark upon their personal style journey—an adventure. To that purpose, we are committed to providing our customers with an easy and fun furniture shopping experience. The Customer Service Representative is critical in ensuring we meet that goal. You live on the front lines of building the best on-line “customer experience where “style and easy” are our passion. Most importantly, this person will be a champion of our culture and values.

Some of the functions the Customer Service Representative will perform:

• Answer incoming phone calls politely and efficiently
• Complete emails to customers concerning customer service related issues
• Respond via social media to customer service related issues
• Mail correspondence to customers and file appropriate tracking information Consistently promotes a “We Serve!” customer service approach and where a “keeping them coming back” attitude is the norm
• Understands how attitude impacts our ability to be of service by employing proven customer service methods and practices consistently. Knows when to escalate issues
• Determines requirements by working with customers and always promoting
• Answers inquiries by clarifying desired information; researching, locating, and providing information accurately and in a timely manner
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests
• May sell additional services by recognizing opportunities to up-sell customers; explaining new features
• Maintains call center database by entering information accurately and in a timely manner
• Keeps equipment operational by following established procedures; reporting malfunctions
• Updates job knowledge by participating in educational opportunities as resources permit
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

The ideal candidate will have among other skills and abilities:

• High School Diploma or equivalent combination of education and experience
• Minimum of 1-3 years of customer service experience, preferably in the retail industry
• Clear Communication Skills—ability to articulate responses to ensure customer understanding.
• Time Management Skills—ability to be aware of time serving the customer.
• Ability to ""Read"" Customers—to be able to look and listen for subtle clues about current mood, patience level, personality, etc.
• Experience building cross-browser compatible mobile friendly solutions
• Owners mindset; takes ownership over everything within scope of responsibility while empowering others to do the same
• Embody an Adventure guide; passion for the business, bringing curiosity and innovation to the job
• Proactive approach; identifies and solves problems
• Adaptability; flexible to changing market forces and shifting priorities
• Desire to continuously improve

Job Type: Part-time

Pay: $14.00 - $16.00 per hour

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• Taylor, MI 48180: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Administrative Assistants & Receptionists: 1 year (Preferred)
• Customer service: 1 year (Required)

Work Location: One location

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