Customer Service Representative Job at Unique Caring Foundation
SUMMARY:
This staff person is responsible for overseeing general front desk duties as well as offering administrative assistance to all staff as needed. The responsibilities as outlined below:
DUTIES AND RESPONSIBILITIES:
- Helping maintain workplace security by issuing, checking, and maintaining visitor logs.
- Assisting with a variety of administrative tasks including copying, faxing, taking notes, and sorting of files for medical records.
- Preparing meeting and training conference room.
- Answering phones in a professional manner, and routing calls as necessary.
- Responding to all customer inquiries in a polite and timely manner
- Greeting visitors when they arrive for meetings with management
- Assisting colleagues with administrative tasks.
- Performing ad-hoc administrative duties.
- Answering, forwarding, and screening phone calls, transcribing and distribution of overnight voice messages.
- Receiving, sorting and distributing all incoming and outgoing mail and packages.
- Provide excellent customer service.
- Assist Payroll Specialist with distribution of payroll following all security procedures.
- Performs other job related duties as needed.
- Assist with maintaining confidential personnel and medical records as HIPPA mandates.
REQUIRED SKILLS:
- Must have a High School Diploma
- Experience in basic filing skills
- Knowledge of HIPAA and confidentiality policies
- Consistent, professional dress, and manner.
- Excellent written and verbal communication skills.
- Excellent ethical work ethics
- Competency in Microsoft applications including Word, Excel, and Outlook.
- Good time management skills.
- Maintain flexible work schedule.
- Experience with administrative and clerical procedures.
- Able to contribute positively as part of a team, helping out with various tasks as required.
- Outstanding customer service and interpersonal skill
- Ability to multi-task and excellent organizational skills.
ADDITIONAL REQUIRMENTS
- Prefer Associate’s or bachelor’s degree in a related field.
- Prior experience as a receptionist or in a related field.
- Prefer previous Medical Records experience of at least 2 years
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