The STATE BAR OF MICHIGAN Lawyer Referral Representative helps the public by interviewing, analyzing, and directing callers to attorneys or other legal resources according to a specified procedure. Responsible for answering the phone in a courteous and timely manner; determining the nature of the caller's problem, assisting by referring the caller to an LRS panel attorney or directing the caller to an appropriate agency, organization, or resource. This position is a high volume call center position.

• Must be able to multitask; work independently, as well as with a team; must have polished grammar, telephone etiquette, written and oral conversation skills.
• Requires a minimum of 1-3 years of customer service experience or related work experience, including strong customer service skills, proven ability to work in a highly structured environment which seldom varies and is performed in accordance to established instructions, data entry and other computer-related skills. Knowledge of some areas of law helpful.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
• Demonstrated interest in public service. Experience with or a desire to work with diverse communities.
• ·Experience or skills which reflect an ability: to be patient, compassionate, and helpful with inarticulate, confused, or distressed callers; to exercise tolerance and sound judgment when handling difficult callers; to be creative, resourceful, and self-motivated with respect to problem solving; to exhibit professionalism and courteous service to the public.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Experience:

• Customer Service: 3 years (Required)

Work Location: Hybrid remote in Lansing, MI 48933

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