Customer Service Representative Job at SB Clinical Practice Management
SB Clinical Practice Management East Setauket, NY
$22.68 - $28.32 an hour
Overview:
In accordance with the New York State Department of Health (DOH) order that all hospitals and nursing homes “continuously require all personnel to be fully vaccinated against COVID-19,” Candidates who are not already vaccinated must obtain the first dose of the vaccine within three (3) calendar days of acceptance of conditional job offer and must obtain any subsequent doses in accordance with the vaccine protocol. The order also includes those who may be affiliated with or interact with employees of a hospital or nursing home. The order allows for limited medical exemptions with reasonable accommodations, consistent with applicable law.
CPMP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected status. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall and transfer, leaves of absence, compensation and training.
Customer Service Representative - Stony Brook CPMP Patient Accounts
Location: East Setauket, NY;
At the manager’s discretion, this role may be eligible for remote work; this position is only available to New York State Residents.
Schedule: Full time
Days/Hours: Monday through Friday - 8:30am to 5:00pm
Pay: $22.68 - $28.32
Our compensation philosophy aims to provide marketable compensation programs and to compensate employees based on relevant experience and education. Individual compensation discussions begin during the hiring process and may occur during job review and promotional opportunities. Salaries vary depending on experience, education and current market for the position. Human Resources determines the external and internal equitable salary for each employee.
Responsibilities:
SUMMARY: The incumbent under general supervision and according to established policies &procedures is responsible for accurately and efficiently answering and scheduling patient appointments. Requires a high-level problem solving and analytical skills with the highest ethical standards. The incumbent must be self-directed and self-motivated and able to multi-task in a dynamic,fast-paced environment with a high level of productivity and accuracy.
Job Duties & Essential Functions:
- Review various EMRs to review notes, insurance and form folders to assist in resolving patient inquiries.
- Conduct insurance verification.
- Handle high volume of patient telephone calls.
- Provide customer service to patients.
- Demonstrate courteous and professional behavior when dealing with patients.
- Document and take appropriate action for all telephone calls in billing system.
- Resolve patient inquiries or escalate for solution.
- Perform all other duties as assigned by management.
Required Education & Qualifications:
- High School Diploma/GED
- Three (3) years of customer service/call center experience. In lieu of this requirement, will accept two years of medical billing related experience or graduation from a medical billing program.
- Must have excellent expressive and written communication skills
- Must be highly organized
- Must be proficient in Microsoft Office Word and Excel
- Heavy telephone experience.
Preferred Qualifications:
- Computer literate with knowledge of medical insurance policies, reimbursement and medical terminology.
- Experience with insurance websites.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with patients, staff and medical providers. The employee must be able to exchange accurate information in these situations. This position is largely sedentary and requires the employee to remain stationary for a majority of the day. Any additional physical demands will be outlined and provided by management. The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of CPMP.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with patients, staff and medical providers. The employee must be able to exchange accurate information in these situations. This position is largely sedentary and requires the employee to remain stationary for a majority of the day. Any additional physical demands will be outlined and provided by management. The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of CPMP.
In accordance with the New York State Department of Health (DOH) order that all hospitals and nursing homes “continuously require all personnel to be fully vaccinated against COVID-19,” Candidates who are not already vaccinated must obtain the first dose of the vaccine within three (3) calendar days of acceptance of conditional job offer and must obtain any subsequent doses in accordance with the vaccine protocol. The order also includes those who may be affiliated with or interact with employees of a hospital or nursing home. The order allows for limited medical exemptions with reasonable accommodations, consistent with applicable law.
CPMP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or expression, or any other legally protected status. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall and transfer, leaves of absence, compensation and training.
CPMP expressly prohibits any form of workplace harassment based on race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other legally protected status. Improper interference with the ability of CPMP’s employees to perform their job duties may result in discipline up to and including discharge.
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