Pomeroy is looking for a bilingual Spanish/English Customer Associate Support for a 3 month contract to hire. Agents will be trained to handle inbound and outbound Customer contacts supporting both English and Spanish languages.
Must be willing to work 8 hr shifts between the hours of 6am - 9pm CST.
Essential Job Functions
- Answers telephones and responds to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.
- Records call on account history record with results of the inquiry; initiates required confirmation.
- Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.
Basic Qualifications
- High school diploma or G.E.D.
- Bilingual in Spanish and English
- 6 months or more years of customer service or other telephone experience
- Experience working with organizational functions and personnel
- Experience working with fax machines, computer software, and telephone technology
- Experience working with and skilled in the use of help desk software
Other Qualifications
- Basic business and analytical problem solving skills
- Basic communication skills
- Ability to follow oral and written directions
AKR
Job Types: Full-time, Contract
Pay: $15.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- Under 1 year
Shift:
- 8 hour shift
- Day shift
- Morning shift
- Night shift
Weekly day range:
- Monday to Friday
Work setting:
- Remote
Experience:
- Customer Service: 1 year (Required)
Language:
- Spanish (Required)
Work Location: Remote
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