Customer Service will communicate product/service information and help resolve any emerging issues our clients may face. The Customer Service Representative will maintain high customer service, accuracy, and efficiency while maintaining customer satisfaction. This role will cover the front desk and provide a welcoming environment for customers and visitors. This position reports directly to the Customer Service Supervisor.

Bilingual in Spanish is required. Monday to Friday, hours from 8:00 am to 5:00 pm. Pay rate range is from $19.00 to $20.50 an hour.

Core Responsibilities:

• Build and maintain business with an identified portfolio of customers in support of the sales team and division.
• Provide timely responses to customer emails, calls, and inquiries.
• Address customer concerns by effective listening, prompt responses, and necessary due diligence.
• Act as the primary point of contact for customers when the salesperson is unavailable.
• Provide customers with order status, pricing, and availability for all items within the Honeyville portfolio.
• Work with transportation, production, quality, and credit to ensure customer orders are shipped out on time and completed.
• Support the salesperson with documentation requests and follow up with the appropriate department until completed.
• Answers call from a specified group of customers and submit orders where appropriate.
• Develop relationships with key personnel in target accounts to build loyalty and open communication.
• Keep records of customer interactions, quotes, contracts, complaints, and contact information.
• Maintained contracts, open orders, and sales quotes.

Additional Responsibilities:

• Help train and develop new personnel as needed, including training on the computer systems, product mix, returns process, and order status.
• Participate in a team environment:
  • Cover for coworkers as needed to distribute the workload evenly.
  • Answer phones as needed to ensure customer satisfaction and a team-goal atmosphere.
  • If requested by management and within appropriate HR guidelines, be flexible with work hours to help alleviate backlogs or completion of daily tasks/workload/reports.
  • Other tasks as assigned by the direct supervisor.

Qualifications

• Ability to communicate effectively and tactfully through oral and written channels.
• Skill in organization, prioritization, and attention to detail.
• Working knowledge of Microsoft Word, Excel, and Outlook
• High School Diploma or GED required.
• Minimum of 1-2 years working in an administrative environment.

Physical Demands & Work Environment:

Frequently required to sit; walk; use of hands to finger, handle, or feel; reach with hands and arms; talk; or hear. Specific vision abilities required by this job include close vision, distance vision, color, and depth vision. The noise level in the work environment is usually moderate. May be exposed to allergens such as Soy, Wheat, Tree Nuts, Milk/Dairy, eggs, etc.

Equal Employment Opportunity Policy

Honeyville provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.