GE Appliances (GEA) is looking for an Order Management Representative. In this role, you will be responsible for business to business (B2B) support by taking inbound calls, processing orders, providing order status and price information, and supporting special ordering processes.

This posting is for a Work from Home position, with 4 weeks of in-office training.

Job Description:

Ask anyone at GE Appliances and they’ll tell you they work with some of the best people in the world – people who would excel anywhere, but who choose to work here. Why? Because they thrive on challenges. Because they take pride in our products. Because they relish the chance to work alongside other extraordinary people.

GE Appliances (GEA) is looking for an Order Management Representative. In this role, you will be responsible for business to business (B2B) support by taking inbound calls, processing orders, providing order status and price information, and supporting special ordering processes.

Responsibilities:

· Handle incoming phone calls for order placement.

· Provide customer information on product availability, delivery, billing, and finance processes.

· Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

· Researches and provides information to our business-to-business customers.

· Engaging in active listening with callers, confirming or clarifying information and addressing customer concerns.

· Use multiple system platforms for tracking, information gathering and customer response.

· Provide information on product features and specifications.

· Manage special ordering processes with unique order entry procedures.

· Other duties as assigned.

Additional Job Description:

Requirements:

· High School Diploma or GED equivalent

· Self-motivated with excellent attendance record

· Strong computer skills, proficiency with the Microsoft Office suite and the ability to manage multiple web-based applications at one time

· Excellent interpersonal and oral communication skills

· Must maintain a suitable work from home environment, free from noise/distractions

· Flexibility with work schedule. Due to multiple shift draws per year, candidates must be available to work all shifts M-F between the hours of 8am – 6:30pm EST as needed

IT Requirements:

· Reliable, high-speed internet connection with at least 30mb download speed - cable or fiber (NO dial-up, satellite or cellular hotspots)

· Smartphone with Android OS or iPhone for user authentication (you will not be taking calls on your personal cell phone)

Preferred:

· At least one-year prior experience in a phone-based customer service role

· Previous work from home experience

· Knowledge of GE Appliances’ models and features a plus

The starting salary for this position is non-negotiable at $15.38/hr.

Job Type: Full-time

Pay: $15.37 - $15.38 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Remote

People with a criminal record are encouraged to apply

Work Location: Remote

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