Customer Service Representative Job at FYZICAL Therapy and Balance Centers
If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Client Care Specialist opening in Lakeville, MN, that is a perfect fit for you!
As the first and last person our amazing clients see when they enter and leave our cutting-edge facility, your role as Customer Service Representative is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you.
This excellent opportunity will not last long! Apply for FYZICAL's Client Care Specialist job opening today!
As the first and last person our amazing clients see when they enter and leave our cutting-edge facility, your role as Customer Service Representative is central to our daily operations. Here, you will join a champion team that works together to help grateful patients get back to the lives they love. We are committed to changing the PT industry by creating non-traditional, individualized treatment plans and want you along on that important journey. As part of the FYZICAL family, you can take advantage of advancement opportunities, state-of-the-art technology and grow your career under a practice leader who is fully invested in you.
This excellent opportunity will not last long! Apply for FYZICAL's Client Care Specialist job opening today!
Job Responsibilities
- Gather new patient data; keep track of all patient referrals
- Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
- Disseminate information to patients; act as a go-between for patients and physicians
- Verify Insurance and track insurance-covered visits; take copayments
- Fax reports to physicians; keep a log of incoming reports
- Collect/open mail; distribute mail to proper areas/people
- Send benefits paperwork to billing companies
- Answer phones, act as a patient liaison, answer any questions from potential or current patients
- Communicate with the clinicians about scheduling/patient arrival
- Basic clinic care; water plants, take out garbage, light cleaning
Required Skills and Qualifications
- High school diploma or equivalent, Bachelor's Degree preferred
- Adept at utilizing business software including Excel, Word and email applications.
- Familiar with WebPT or other scheduling platform preferred.
- Great communicator and multitasker, detail-oriented
- Positive attitude, good work ethic, integrity and empathetic toward people that are in pain
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