Customer Service Representative Job at City of Lawrenceville, GA
Job Summary
This position is responsible for providing clerical and customer service support for departmental operations. Job Duties
Answers telephone and greets visitors; provides information and assistance; assists in resolving customer concerns and complaints.
Assists commercial and residential customers in establishing and disconnecting service.
Runs credit checks to establish deposit amounts.
Accepts deposits for utility services and gas taps; submits deposits for processing.
Assists customers with questions related to policies, rates, charges, and billing complaints.
Calculates and submits adjustments for water/sewer charges in the event of leaks.
Makes payment arrangements with customers.
Updates customer files and records.
Closes batches at end-of-day.
Opens and closes the facility.
Performs related duties.
Minimum Qualifications
Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
Knowledge, Skills and Abilities
Knowledge Required By The Position -
Knowledge of modern office practices and procedures.
Knowledge of city and department policies and procedures.
Knowledge of computers and job-related software programs.
Knowledge of city utility billing policies and procedures.
Knowledge of customer service principles.
Skill in prioritizing and organizing work.
Skill in the provision of customer services.
Skill in the maintenance of files and records.
Skill in the use of such office equipment as a computer, scanner, fax machine, and copier.
Skill in oral and written communication.
Physical Requirements
The work is typically performed while sitting at a desk or table or while intermittently sitting, standing or stooping. The employee occasionally lifts light and heavy objects.
The work is performed in an office.
Additional Information
SUPERVISORY CONTROLS
The Customer Service Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.
GUIDELINES
Guidelines include city and department policies and procedures. These guidelines are generally clear and specific, but may require some interpretation in application.
COMPLEXITY/SCOPE OF WORK
The work consists of related clerical and customer service duties.Frequent interruptions contribute to the complexity of the position.
The purpose of this position is to provide clerical and customer service support for the city"s utility billing operations.Successful performance contributes to the efficiency and effectiveness of those operations.
CONTACTS
Contacts are typically with co-workers, other city employees, customers, plumbers, and the general public.
Contacts are typically to give or exchange information and provide services.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY
None.
Job Advertisement
The beginning salary will fall within the pay range listed above, depending on qualifications. Disclaimer
The City of Lawrenceville is an Equal Opportunity Employer. All qualified applications will receive consideration for employment regardless of race, color, religion, sex, national origin, disability or any other status protected by applicable Federal, State, or local laws.
We appreciate your interest in employment with The City of Lawrenceville. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by Human Resources for next steps in the selection process. Applicants who are not selected will not receive notification. Unless you are contacted for an interview, no additional information will be sent to you regarding the status of your submission. Application Special Instructions
The following documents are REQUIRED in order for your application to be complete:
Please attach a copy of your resume.
Please attach a copy of your high school diploma or college degree.
Please Note :
blog.nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blog.nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
This position is responsible for providing clerical and customer service support for departmental operations. Job Duties
Answers telephone and greets visitors; provides information and assistance; assists in resolving customer concerns and complaints.
Assists commercial and residential customers in establishing and disconnecting service.
Runs credit checks to establish deposit amounts.
Accepts deposits for utility services and gas taps; submits deposits for processing.
Assists customers with questions related to policies, rates, charges, and billing complaints.
Calculates and submits adjustments for water/sewer charges in the event of leaks.
Makes payment arrangements with customers.
Updates customer files and records.
Closes batches at end-of-day.
Opens and closes the facility.
Performs related duties.
Minimum Qualifications
Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
Knowledge, Skills and Abilities
Knowledge Required By The Position -
Knowledge of modern office practices and procedures.
Knowledge of city and department policies and procedures.
Knowledge of computers and job-related software programs.
Knowledge of city utility billing policies and procedures.
Knowledge of customer service principles.
Skill in prioritizing and organizing work.
Skill in the provision of customer services.
Skill in the maintenance of files and records.
Skill in the use of such office equipment as a computer, scanner, fax machine, and copier.
Skill in oral and written communication.
Physical Requirements
The work is typically performed while sitting at a desk or table or while intermittently sitting, standing or stooping. The employee occasionally lifts light and heavy objects.
The work is performed in an office.
Additional Information
SUPERVISORY CONTROLS
The Customer Service Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.
GUIDELINES
Guidelines include city and department policies and procedures. These guidelines are generally clear and specific, but may require some interpretation in application.
COMPLEXITY/SCOPE OF WORK
The work consists of related clerical and customer service duties.Frequent interruptions contribute to the complexity of the position.
The purpose of this position is to provide clerical and customer service support for the city"s utility billing operations.Successful performance contributes to the efficiency and effectiveness of those operations.
CONTACTS
Contacts are typically with co-workers, other city employees, customers, plumbers, and the general public.
Contacts are typically to give or exchange information and provide services.
SUPERVISORY AND MANAGEMENT RESPONSIBILITY
None.
Job Advertisement
The beginning salary will fall within the pay range listed above, depending on qualifications. Disclaimer
The City of Lawrenceville is an Equal Opportunity Employer. All qualified applications will receive consideration for employment regardless of race, color, religion, sex, national origin, disability or any other status protected by applicable Federal, State, or local laws.
We appreciate your interest in employment with The City of Lawrenceville. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by Human Resources for next steps in the selection process. Applicants who are not selected will not receive notification. Unless you are contacted for an interview, no additional information will be sent to you regarding the status of your submission. Application Special Instructions
The following documents are REQUIRED in order for your application to be complete:
Please attach a copy of your resume.
Please attach a copy of your high school diploma or college degree.
Please Note :
blog.nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blog.nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.