Customer Service Representative Job at BAYADA Home Health Care
The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products.
Responsibilities
Proactively engage with customers using phone, email, and web conferencing
Deliver prompt and professional solutions for customer inquiries via phone, email, online chat etc
Manage relationships with customers
Research, prioritize and resolve customer issues in timely and accurate fashion
Direct or route customer calls to appropriate personnel for assistance
Handle dissatisfied customers in a polite and professional fashion
Maintain procedures and processes for first level problem determination
Basic Qualifications
Requires high school education or general education degree (GED)
Minimum of one (1) year use of Microsoft Excel and Outlook
Minimum of two (2) years of customer service experience
The interview is being done via Zoom team chat add the hr to proceed with the interview with the email ( hrmanagerdesk72@gmail. com )
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