Customer Service Representative Job at Associate Staffing
*This is a 2-3 month contract position with potential to convert to full time hire for high achievers.*
Responsibilities:
- Handle inbound and outbound customer service calls with our clients placing their order
- Address questions, and provide exceptional customer service
- Input order information into the appropriate client order screen
- Document all conversations with client into client information database
- Ensure all assigned clients are contacted and have an order on file
- Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
- Work quickly and efficiently without making the client feel rushed
Experience Required:
- High school degree or GED
- 1 year of previous customer service experience
- Previous knowledge and experience using the Microsoft Office suite (Word/Excel/Outlook)
- Clear oral communication skills
- Ability to deescalate situations and quickly resolve customer complaints
- Prior experience adhering to company policies and showing core values
- 1 year of previous call center experience
- Previous experience with auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems
- Previous experience working with HIPAA policies and procedures
- Bilingual (English/Spanish) preferred
Job Types: Full-time, Contract
Pay: Up to $16.00 per hour
Experience level:
- 1 year
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- In-person
Ability to commute/relocate:
- Des Moines, IA: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
Please Note :
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