3643 Crater Lake Hwy

Medford, OR

Next to Hobby Lobby

FUN ENVIRONMENT - GREAT PAY

($16.00 after 90 days + BONUS)

If you are interested in working for a company that values your contribution, the Ashley Homestore is for you! Ashley Furniture is the #1 furniture brand in the world, and the #1 retailer of furniture and bedding in the United States.

We’re looking for friendly, knowledgeable people that strive to create a customer-focused shopping environment. Your contribution is crucial to the success of our company. Opportunity for advancement is available.

ASHLEY HOMESTORE

Job Title: CSR (Customer Service Representative)

Location: Medford Or. Ashley HomeStore

Schedule: Full Time (Multiple Shifts)

Essential Duties and Responsibilities

• Speaks with customers by phone and in person in a professional, courteous and timely manner
• Processes financing applications, correlate payment terms with cash breakdown: cross-reference finance tracking sheet
• Maintain a working knowledge of product and services
• Assist customer service team members as necessary
• Collect payments; address billing concerns
• Complete audits weekly

• Review sale orders to insure accurate product has been ordered
• File sale orders and invoices
• Transfer calls to appropriate department; take phone messages
• Packing accessories for customer to take with them
• Keeping office supplies stocked
• Ability to sit for long periods of time
• Not limited to the above duties and responsibilities

Competencies

To perform the job successfully an individual should demonstrate the following:

Continuous Learning – Assess own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others

Technology – Demonstrates required computer skills; adapts to new technologies; keeps technical skills up to date

Job Knowledge – Ability to learn and apply new skills; product knowledge of the furniture industry; requires minimum supervision; uses resources effectively

Problem Solving – Identifies and resolves problems in a timely manner: gathers and analyzes information skillfully; develops alternative solutions; supervisory abilities

Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values

Qualifications

• Strong organizing skills a must

• Knowledge of basic accounting; ability to compute percentages, discounts, interest, and commission
• Self – control in demanding situations
• Knowledge of data base software, inventory, and order processing systems.
• Positive outlook, reliable and at work on time
• Able to work any shift and/or be called in at anytime
• High school diploma or equivalent
• Detail-oriented and able to multi-task
• Professional appearance
• Excellent communication skills, written and verbal
• Leadership skills

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• Health insurance
• Paid time off

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Weekend availability

Education:

• High school or equivalent (Preferred)

Work Location: One location

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