Academy Animal Hospital is a long-standing general practice for small animals with deep ties to the community. Our goal is compassionate and quality pet care for every pet we see. We strive to make each pet and client feel like a part of our family. We are a 4-Doctor practice who prides itself on the services offered to our patients and clients. Our hospital is very established in the Solana Beach area with multi-generational clients and patients. There is nothing more rewarding than seeing a pet grow from a youngster to a senior and knowing you had a hand in that pet’s care. Isn’t that why we are in this profession?

Our team is a fun, diverse group acting more like family than coworkers. Pets are our passion and we show it, loud and proud! Silly selfies are a regular practice along with plenty of snuggles, wet noses, and purrs. Are you wanting a team environment that is fast-paced, fun, and keeps you on your toes? You've found the place!

We are looking for a Client Service Representative to join our veterinary care team and provide excellent client service/care, ear scratches, tummy rubs, and contribute to our team environment. Our next team member must be a bright, responsible, self-motivated individual who is in it for the animals and their owners. He or she must be comfortable with speaking to owners in person and over the phone, providing invoices and taking payments, and coordinating tasks among the team. Proficiency in customer service/care, phones, and teamwork is crucial. Some medical knowledge is helpful.

The right candidate will have:

• At least 2 years customer service experience
• At least 1 year veterinary or other medical office experience
• 1-2 years POS and cashiering experience
• Upbeat, energetic and outgoing personality
• Desire to learn
• Ability to diffuse difficult clients
• Grace under pressure

What we offer:

• Highly competitive pay
• Medical/dental/vision benefits for FT employees
• Pet Care discounts
• Uniform and CE allowance
• 401 K with match
• Paid holidays
• Stable work schedule
• Paid vacation
• Opportunities for Growth

The schedule consists of four 10-hour days. During the holidays, it is required that all staff participate in the care of boarding pets, which includes coming in on a holiday to take care of them.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• Day shift

Weekly day range:

• Weekend availability

Work setting:

• In-person

COVID-19 considerations:
Exam rooms have purifiers. Counters are cleaned regularly.

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)
• Phone triage: 1 year (Required)

Work Location: In person

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