A Career in Public Service Awaits You, Come Join our Vital Records Team!

Your Talent, Our Mission: To promote, protect, and improve the health and wellness of individuals and communities in Arizona.

Why work for ADHS? A great benefit of working for the State of Arizona is a fantastic work/life balance. State employees enjoy challenging work, popular remote work options, comprehensive health and wellness benefits, and career growth opportunities.

We are searching for someone who has great computer skills, is proactive when it come to customer service and has strong attention to detail.

What You'll Do:

As the Customer Service Representative 4, you will provide courteous, accurate, and timely customer service to the public of the State of Arizona while in person and answering calls using the BVR call center system. This entails managing a high volume of customer calls that come into the call center while providing direction and assistance to each caller in a timely and professional manner.

You will interpret and comply with statues, rules, regulations, policies and procedures. Process and secure customer information, cash receipts, certified paper, applications, corrections, amendments, and confidential documents.

Provide quality control of the certified paper and certificates and cards to ensure correct certificates and cards are issued and mailed to correct applicants.

Review and process customer applications to include: archiving and coordinating archiving schedule.

*** The position is on site at our Vital Records office***

• Provides complete and accurate service to applicants for birth and death certificate requests as well as Medical Marijuana applicants through the quality review and shipment of records and cards to applicants. Ensures all mail is enveloped and properly secured each day. Sorts, opens and reviews incoming mail and distributes to appropriate area. Answers telephone calls and gives appropriate guidance and information to the caller to facilitate resolution of the issue. Research the various databases to identify a record, order information and or status of an order.
• Log, document, and file returned mail. Contact customers to verify address information. Prepare logs, reports, and statements for monthly accounting and archiving. Review and approve/disapprove customer applications.
• Interpret and apply statutes, rules, policies and procedures.
• Assist with special projects requiring research, documentation, filing, and organizing.

Minimum high school diploma or equivalent.
Five (5+) years of experience in customer service environment.
Experience with multiple line telephones, computer and technology preferred.

(PLS Fingerprint cards) Must possess a valid level one fingerprint clearance card issued pursuant to A.R.S.41-1758.07 or must apply for a level one fingerprint clearance card within seven working days after beginning employment. You will be required to pay an $8.25 fee for fingerprint screening. If hired, you will be able to request reimbursement of the $8.25.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.