POSITION SUMMARY
Attracts potential customers; opens customer accounts; maintains customer records; resolves product or service problems; prepares product or service reports; contributes to team effort.
PRIMARY OBJECTIVES AND RESPONSIBILITIES

• Attracts potential customers by answering product and service questions, suggesting information about other products and services.
• Opens customer accounts by recording account information, working with payers, hospitals and medical professionals.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting an explaining the best solution to solve the problem; expending correction or adjustment; following up to ensure resolution.
• Contributes to team effort by accomplishing related results as needed.

.QUALIFICATIONS

• Practiced documentation skills.
• Solves problems by gathering information and evaluating options.
• Competently analyzes and prioritizes information to make appropriate recommendations. Listens attentively and actively.
• Uses customer‐oriented telephone etiquette to get information. Greets callers, establishes rapport, and projects professional tone.
• Is attentive to the needs of customers. Responds quickly and competently to customer requests.
• Capable of facilitating discussion between individuals with differing perspectives.
• Understands the market, the customer, and the competition.
• Committed to meeting quality standards.
• Can explain product features and benefits. Is familiar with competitors' products.

KNOWLEDGE, SKILLS, AND ABILITIESHigh School Diploma or equivalent requiredDISCLAIMERThis job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department and the company.It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports. Affirmative Action Policy StatementsYou may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.Primary Job Location:Corporate MNAdditional Locations (if applicable):Hays KS Branch, Lenexa KS BranchJob Title:Customer Care Specialist ICompany:AgilitiLocation City:Eden PrairieLocation State:Minnesota

Job Type: Full-time

Pay: $19.50 - $24.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Weekend availability

Work Location: One location

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