“FASCINATING WORLD OF GLASS“

Stoelzle Glass Group is one of the leading international producers of glass containers for the PHARMA, PERFUMERY & COSMETICS and SPIRITS markets. Our aim is to be the first choice partner for both our customers and our employees, through establishing a culture of reciprocal trust and by striving for first class performance, flexibility, and reliability.

We are currently seeking the following position, based at our location in Monaca, USA:

Customer Service Manager USA

Responsible for managing the Customer Service Group in cooperation and support of the sales force in day-to-day business

Key responsibilities:

• Responding to customer queries in a timely and accurate way
• Communicating with customers through various channels o Acknowledging and resolving customer complaints
• Knowing the products inside and out to answer customer inquiries
• Processing orders, forms, applications, and requests
• Keeping records of customer interactions, transactions, comments, and complaints
• Coordinating purchased items with customers
• Decoration coordination with customers - design appointment, deliveries
• Support with forecasting of customer demand where applicable
• Process risk reports for month end performance, manage internal pricing and exceptions as required
• Communicating and coordinating with colleagues from sales, planning, quality, production and logistics
• Ensure customer satisfaction and provide professional customer support

Qualifications & Experience:

• High School Diploma
• 5+ years of Costumer Service experience
• Proficient in MS Office suite
• Understanding of how CRM systems work
• Customer and solution-oriented performance
• Excellent communication and problem-solving skills
• Skilled in prioritization and multi-tasking abilities
• Patience when handling tough cases
• High sense of responsibility
• Ability to lead a team
• Confidentiality about internal company matters
• Good ability to learn and willingness to continue further education

STOELZLE GLASS GROUP | YOUR PRESTIGE GLASS PARTNER

www.stoelzle.com

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Education:

• High school or equivalent (Preferred)

Work Location: One location

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