** This is a remote position. However, candidates must live within 60 minutes from Las Vegas, Nevada. **

The world’s largest vacation ownership and exchange company, Wyndham Destinations is looking for strong customer focused individuals to join our 17,000 associates in the role of Customer Service Collector.

Why Wyndham? We are a company led by our values and a strong diverse culture that our talented employees have created. We are excited and engaged in our purpose. We focus on development, career growth and innovation. We support each other and our community, we are family.

How you'll Shine:

• At Wyndham, we use an effective soft collections approach to our calls, so you will need experience with effectively influencing customers to a win-win resolution by contacting debtors by telephone, both incoming and outgoing calls, in order to negotiate and collect past due monies
• A curious thinker, a rule follower. Part of your responsibility will be to negotiate payment plans and analyze situations to determine the best course of action while following business practices, policies and State and Federal Laws.
• A competitive nature. Remaining focused in a goal-oriented atmosphere.
• Excellent listening skills. Listening to our customers with the intent to understand, influence, evaluate and quickly offering alternatives will be key to your success
• Keep your cool. You must always present a professional and friendly demeanor, which isn’t hard because we have the best owners in the world!
• You know how to talk to people. Having excellent telephone and communication skills goes a long way in a call center environment!
• Self-driven. Having the ability to work independently and keeping yourself in check will be critical as this role will start as an At-Home position. This position begins at-home, but you may be located in-office based on business needs or performance.

What you'll Bring:

• Bilingual Spanish Fluent - Verbal and Written
• You graduated high school or have your G.E.D
• You can tell the recruiter about your experience relating to the above skills
• You have at least 1 year of experience with Microsoft Office
• You have at least 1 year contact center experience
• You successfully provided the recruiter with the Internet and home requirements below

Work from Home Requirements:

The Internet Service Provider (ISP) must provide the following:

• Dedicated high speed internet connection (DSL or Cable only)
• Minimum of 10 Mbps – Download
• Minimum of 2 Mbps – Upload
• <80 ms Latency/Jitter/Ping

High Speed Modem:

• Contain at least 1 Local Area Network (LAN) Fast Ethernet port (i.e. 100 Mbs or greater)
• Must be configured to provide a secure class private Home Network IP address via DHCP to any device connected into the modem LAN port(s)

Office:

• Must be a dedicated & private room away from general living space
• Free from noise and distractions
• Suitable office furniture

Unless there is a legal requirement, experience will be accepted for the education requirement.