Natural Essentials, Inc. - DBA Bulk Apothecary is expanding operations! Come grow with us!

Natural Essentials, Inc. was founded in 1995 as a family-owned business in Aurora, Ohio. Since then, the company has grown from humble beginnings into one of the nation’s top contract filling companies.

In 2010, the family launched Bulk Apothecary as a way to expand Natural Essentials. Originally a brick and mortar store in Streetsboro, Bulk Apothecary has also grown rapidly from its grassroots into one of the nation’s largest online retailers of natural ingredients, essential oils, soap making, and candle making supplies. Our main focus at Bulk Apothecary is providing the best possible customer service by offering amazing products at great prices and committing daily to positively impact our customers’ experience.

As a family-owned business, our owners ensure that our employees are able to spend as much time with their families as possible. Maintaining a healthy work-life balance is highly valued here. We only operate Monday-Friday so that parents have weekends with their children, provide amazing healthcare and benefits options for all types of families, and, through a team-oriented atmosphere, promote a positive work environment. Employees in all departments have fun, work together, and get the job done!

Job Description:

Customer Service Representative

• This is an onsite position, remote work is not available
• Serves customers by providing product and service information; resolving product and service problems.
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Schedule: Monday - Friday 8:00 a.m. - 4:30 p.m.

Pay Rate: $14.00-$17.00/HR depending on experience.

Great benefits available after 90 days, including paid holidays, flexible unpaid time off, plus we offer medical coverage that has $0 deductibles, $0 co-pays, and many no cost prescriptions under the plan!

Natural Essentials, Inc. is an equal opportunity employer and shall not discriminate on the basis of race, color, religion, national origin, gender, age, sex, sexual orientation, gender identity or expression, marital status, mental or physical disability, and genetic information or any other basis protected by applicable law.

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Work Location: In person

Please Note :
blog.nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blog.nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.