This is a seasonal position at a fun family run campground. From May to October enjoy greeting guests as they visit for their camping vacations.

This role is responsible for checking guests in and out, taking reservations in-person and over the phone, provided retail services for our Campground Store and overall customer service tasks.

Weekend and holiday availability are mandatory. Opportunities to cross train to other areas are always available!

Essential Job Functions

• Open/Close Campground Store
• Register campers into computer database
• Collect appropriate fees
• Operate sales; i.e., wood, ice, resale
• Maintain a list of daily check-in and process checkouts
• Provide excellent customer service and park information to visitors
• Greet customers immediately with a smile and responding to requests/needs quickly in a friendly, courteous and effective manner
• Handling cash and credit card transactions for the store and reservations
• Taking personal responsibility to resolve customer complaints/problems and refer them to management when you are unable to resolve them immediately
• Develop and maintain working knowledge of the campground operations, site locations, hours of operations, costs and activities schedule, as well as local area attractions to provide guests with information
• Working knowledge of area map to guide customers to the campground location when necessary
• Cleanliness and stocking of the store
• Identify safety issues and resolve them or report them to management or appropriate person
• Will assist with café operations when needed / as assigned
• Job duties subject to change at any time with or without notice

Minimum Qualifications

• Six months customer service experience
• Six months experience in using standard computer software programs for word processing, spreadsheets or databases
• Experience working with money and making change
• Possession of a valid Driver's License (not suspended, revoked or cancelled, or disqualified from driving)
• Must be able to demonstrate responsibility, dependability and good communication skills
• Flexible with hours and days worked
• Be able to work in a fast-paced environment with multiple interruptions
• Detail-oriented
• Able to physically complete the demands of the job which include long periods of standing, lifting, bending and carrying
• Able to work confidently without direct supervision, self-motivated
• Committed to providing excellent customer service

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Employee discount

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Naples, ME 04055: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you willing to work weekends and holidays?
• When would you be able to start work? (Season begins May 15th)
• What is your preferred schedule? (Total weekly hours, shift times, days of the week worked, etc)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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