Customer Service, Alarm Monitoring Specialist - (Twin Cities Area) Job at Vivint Solar
Job Description
Who We Are:
Our mission is to redefine the home experience through intelligently designed products and services delivered to every home by people who care.
Would you like to use your customer service skills to profoundly impact lives and receive customer testimonials like this?
“Vivint dispatched the fire department, and I ran to get our five young children out of the house…. Vivint saved our lives”
“I’d like to thank Vivint staff and the Monitoring Professional who scared the robbers out of my house.”
Join our National Award-Winning Alarm Monitoring team! Vivint’s Alarm Monitoring Specialists protect families and property 24/7. Our Monitoring Specialists take on an especially vital role to ensure the safety of our customers, including (1) Properly respond to alarm signals from our customers’ alarm systems (2) Dispatch emergency signals to police, fire, and medical agencies. (3) Provide world-class customer service to our customers in their time of need.
Training: Paid, Mandatory 5 weeks
Starting Rate: $17.25/hr
We want you to grow with us! Potential to make up to $18.75/hr and other career growth opportunities within your first year!
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$.50/hr shift differential for hours worked 11:00pm - 7:00am CT -
Pay increase to $17.75/hr after fully trained + $2/hr-$3/hr bonus for top performers. Performance bonus is based on individual performance quality metrics.
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Additional $1.00 per hour for bi-lingual Spanish/English speakers.
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Earn commissions through generating customer referrals.
Duties and Responsibilities:
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You must be able to complete a 3-week new hire classroom training and 2-week hands-on training.
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Monitoring Specialists will be trained in the standard operating procedures to handle alarms.
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Dispatch police, fire or EMS when needed.
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Notify customers of non-emergency signals.
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Notify account contacts of emergency signals after dispatch.
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Receive and process inbound calls requesting information.
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Position requires weekend, holiday, and shift work and may require mandatory overtime.
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Generate customer referrals.
What will make you successful:
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Proficient and comfortable with computers, Microsoft Office applications, and the internet.
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World-class customer service and interpersonal skills.
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Ability to use discretion and problem analysis.
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Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
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Extensive training will be provided before taking emergency calls.
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Highly dependable with regular and punctual attendance.
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Confident and prepared to initiate promotional conversations with customers.
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Extensive training will be provided before taking emergency calls.
Minimum Requirements:
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**YOU MUST BE LOCATED IN THE TWIN CITIES AREA**
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Be able to type a minimum of 40 wpm
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High School Diploma or equivalent
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Monitoring Specialists must be able to obtain a Burglar Alarm License as mandated by the states requiring registration/licensing
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One year customer service experience preferred, but not required
Work Environment Requirements:
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Equipment will be provided by Vivint which you will need to pick up from our office in Eagan, MN
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You must have reliable internet: 10 MBPS download and 5 MBPS upload speeds
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Must have a wired internet connection and provide your own ethernet cable
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Provide a 360-degree virtual tour of your workspace to meet department regulations
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Your camera will be expected to be on during training and team meetings
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Have a quiet and enclosed workspace away from others
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Understand you cannot be the primary caregiver for any children, other people, or pets while on shift.
Why You’ll Love Working Here:
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Part-time and Full-time options
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Flexible scheduling – must be able to commit to your schedule for the first 90 days
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Mental health resources, including free, professional, and confidential counseling services available 24/7.
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Employee Resource Groups: Vivint Women, Vivint EDGE, Vivint Pride, Vivint Veterans
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Employee pricing on Vivint products
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Opportunity to make a meaningful impact in the communities where you work and live with our Vivint Gives Back organization
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Career development and leadership opportunities
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Discounts with various national companies and vendors
Company Benefits:
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10 Paid Holidays
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Paid/Unpaid time off
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Medical/dental/vision/life coverage
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401(k) Plan + Employer Match
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Paid Maternity, Paternity, & Adoption Leave
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Career Development and Leadership opportunities
Vivint Values:
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Honesty and Integrity Come First – Do the right thing
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Customer Obsession is Our Advantage – A relentless passion to serve the customer
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Innovation is Essential – Today’s innovation is tomorrow’s lifeblood
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We Win Together – Individuals win games; teams win championships
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Exceptional is Expected – Talk is cheap; create value, not just motion
FIND OUT MORE ABOUT WHAT IT'S LIKE TO WORK HERE:
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https://www.youtube.com/watch?v=d2f4KguloeU
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Vivint.com/Careers
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https://www.vivint.com/company/about-us
Vivint, an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring—under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on site.
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