Customer Service Agent

• Wage: Starting at $15/hour
• Full-time and part-time positions available
• Day/Evening/Night shifts available
• Background check, drug screen, and proof of employment eligibility required
• Location: Charlotte Douglas International Airport

HHS Aviation in the Charlotte airport is looking for friendly, compassionate, team players to join our airport customer service team!

Responsibilities

• Provide excellent service for all customers to create a positive airport experience
• Direct customers to check-in counters, security checkpoints, baggage areas, and more
• Ensure airport signage and security ropes are in the correct location and are neatly organized
• Assist customers with passport kiosks and answer questions about the process
• Monitor carry-on items customers bring to security checkpoints
• Follow all HHS and regulatory procedures and best practices
• Assist team members and management as needed to help the department operate efficiently

Requirements

• Must be at least 18 years old
• Communicate effectively in English and work well in a team environment
• Must be able to provide clear, concise, and polite directions
• Must practice good personal hygiene, be neatly groomed, and be in uniform
• Preferred: Customer service experience (aviation, airline)

Physical Requirements

• Ability to stand for long periods of time and to lift up to 50 pounds
• Pushing and pulling carts or equipment (over 100 lb.) on tile and carpeted floors continuously throughout a shift
• Must be able to operate equipment necessary to perform essential functions of the job

Benefits

We offer flexible schedules, excellent training, competitive wages, work-life balance, job satisfaction, and promotion opportunities.

• Paid Time Off
• Medical
• Dental
• 401K
• Short Term Disability
• Voluntary Life
• Safety Incentive Program

Important to Know

• Applicants must pass a background check, drug screen, and provide proof of employment eligibility in the U.S.
• Veterans and candidates with military experience are encouraged to apply.
• HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.

About HHS

HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift
• Evening shift

Weekly day range:

• Weekend availability

Experience:

• Customer Service: 1 year (Preferred)

Work Location: One location

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