Who We Are

Munchkin is one of the most innovative and fast-growing consumer product companies in the world! After 30 years of being a leader in the baby industry, Munchkin is growing up and expanding our business reach to even more consumers with the launch of Curio, a highly curated line of home products inspired by curiosity.

Founded in 1990, Munchkin has sold billions of dollars of products through our key retail partners: Target, Walmart and Amazon and has global distribution in over 45 countries. At Munchkin, we make world-class, award-winning products, and believe in only producing the safest ones on the market. We are industry leaders in design and innovation with over 140 international product and brand design awards in the past 5 years and growing! Munchkin has a world-class portfolio of over 300 patents and has recently averaged over 20 new patents per year.

We lead with our core values and believe that investing in the community is our responsibility. We create opportunities for every child’s potential and well-being through the Radiant Colors program, work to create a sustainable future, and in partnership with the International Fund for Animal welfare have committed to animal conservation.

There is no better time than now to join Munchkin as we embark on our next and biggest growth journey moving us into technology focused, higher valued products, and household consumer goods. Munchkin is growing up and you could be the next influential leader to play a key role in driving enormous customer-centered value and join us on our journey toward rapid growth.

What You’ll Do

Be the first point of customer contact on the phone, over email, Live Chat, SMS, Facebook Messenger, and physical mail for issues relating to:

• Product assembly, care and general usage
• Product and materials
• Consumable goods
• Consumer complaints (i.e., facilitating the replacement of damaged or defective products)

You will also be responsible for tracking and reporting ongoing issues, including providing reports and summaries on consumer inquiries, and maintaining and organizing product samples to assist with consumer inquiries.

Duties also include processing replacement orders including:

• Processing of consumer replacement parts and/or products
• Managing and maintaining the Salesforce price book

This role also manages the replacement part inventory and partners with several departments including: Quality Assurance, Product Development, Marketing and E-comm regarding product issues and/or concerns and product testing. Also providing E-comm with additional support in areas such as:

• Subscription Issues and inquires
• Processing return products for replacement and review by Quality Assurance
• Providing feedback and support for department improvements/processes

Bring It!

• 2-4 prior years in customer service and high-volume call center experience is essential
• High school diploma required and Associates or Bachelor degree preferred
• Accuracy and attention to detail is a must.
• Proficiency in Excel, MS Outlook, Word, database software and typing speed in excess of 60 WPM
• You are a true team player – willing and able to assist coworkers including those outside of the Consumer Satisfaction department
• Experience with consumable goods preferred
• Salesforce experience is a plus
• You work well under tight deadlines and manage multiple priorities
• You possess strong organizational and multitasking skills

We Got You Covered!

As a Great Place to Work Certified™ company, we are committed to offering the best to our employees. We offer a comprehensive benefits package that includes medical, vision, dental, and life coverages, wellness benefits, generous employer-matched 401(k) plan, bonuses, opportunities to earn equity, and much more. We focus on supporting employee development and growth.

We regularly hold social functions to foster a genuine camaraderie that enhances teamwork. At our company-wide award functions, we take time to recognize the talent and dedication of the people who make Munchkin the most loved baby lifestyle brand in the world.

We offer work-life balance benefits such as paid maternity and paternity leave, hybrid work schedules, and annual weeklong global office closures giving our people a chance to recharge!

Salary range: $20/hr

To learn more, visit us at www.munchkin.com.

Munchkin embraces diversity and is proud to be an equal opportunity employer.

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Education

• Bachelors or better
• High School or better

Skills

• Microsoft Outlook
• Microsoft Excel

Behaviors

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group