Customer Experience Support Associate Job at Southeast Toyota Finance
Overview:
Southeast Toyota Finance is a subsidiary of JM Family Enterprises, Inc., a privately held company with $18 billion in revenue and more than 4,000 associates, which is headquartered Deerfield Beach, Florida.JM Family has earned various awards for its culture, products and services, including 24 consecutive years on Fortune’s 100 Best Companies to Work For list. Job Description:
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Southeast Toyota Finance (part of World Omni Financial Corp.) is a captive financial services company driven to delivering an exceptional dealership and customer experience for Toyota customers in the Southeast. The company offers a broad range of products and services to the 177 Toyota dealers in Alabama, Florida, Georgia, North Carolina, and South Carolina. Southeast Toyota Finance is the leading provider of finance and lease options for new Toyota vehicles within its footprint, consistently ranking at the top in market share and dealer satisfaction. The company is committed to strong dealer relationships and customer service, providing finance, retail and lease programs, college graduate and military rebate programs that drive customer and dealer loyalty. The company’s portfolio of dealer loans includes inventory financing, real estate, and construction loans.
Southeast Toyota Finance is a subsidiary of JM Family Enterprises, Inc., a privately held company with $18 billion in revenue and more than 4,000 associates, which is headquartered Deerfield Beach, Florida.JM Family has earned various awards for its culture, products and services, including 24 consecutive years on Fortune’s 100 Best Companies to Work For list.
The Customer Experience Support Associate performs diverse administrative tasks in support of Call Center activities. Job functions to include a variety of routine and some non-routine clerical and phone related job functions. Duties include but not limited to:
- Handling mail items
- Data entry
- Creation or completion of reporting
- Title work processing
- Extension/due date change processing
- Calling customers and dealers
- Identifying funds received and paid in full processing
- Excellent organizational and follow-up skills
- Ability to excel in fast-paced, constantly changing environment
- Ability to multi-task
- Assertive, clear and concise oral and written communication skills
- Must be detailed oriented
- Ability to work independently as well as operate as part of a team
- Competent PC and keyboard skills
- Accurate typing skills of 40 wpm
- Proficient in Excel
- Ability to stand, bend and squat for lengthy periods of time to file documents
- Ability to work weekends, evenings and overtime as needed
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