Customer Experience Manager - Sunbelt Turret Steel Job at Ryerson
At Joseph T. Ryerson & Son, Inc. we take pride in being an industry leader in metal processing and distribution. Since 1842, it has been our mission to provide our customers and communities with the absolute best in carbon steel, aluminum, stainless steel and more!
Metal is the most essential and sustainable material on the planet and a part of our everyday life. As a member of the Ryerson family, you will have an opportunity to provide metal to customers across industries that make things such as high-octane sports cars and trucks, electric vehicles, sports stadiums, arenas, luxury hotels, first responder equipment, military, aerospace technology, props used on movie sets and even the smart phone you may be using to apply to this role!
See what we do and more at https://www.ryerson.com/services/what-we-do.
What’s in it for you at Ryerson?
We are looking for a Customer Experience Manager to join our team in Charlotte, NC.
Responsibilities include:
Metal is the most essential and sustainable material on the planet and a part of our everyday life. As a member of the Ryerson family, you will have an opportunity to provide metal to customers across industries that make things such as high-octane sports cars and trucks, electric vehicles, sports stadiums, arenas, luxury hotels, first responder equipment, military, aerospace technology, props used on movie sets and even the smart phone you may be using to apply to this role!
See what we do and more at https://www.ryerson.com/services/what-we-do.
What’s in it for you at Ryerson?
- Three weeks of vacation, paid sick days, and holiday pay
- 401(k) with employer match
- Comprehensive medical, dental and vision insurance available Day 1 of your start date
- Paid Maternity and Parental leave
- Health and wellness programs
- Tuition Reimbursement
- “Ryerson Gives Back” to our local communities
- Diversity and Inclusion initiatives
- and more!
We are looking for a Customer Experience Manager to join our team in Charlotte, NC.
Responsibilities include:
- Leads, motivates and develops sales staff to achieve market share and profit objectives
- Makes sales call on customers to help secure business and improve profitability
- Displays great personal commitment to customer satisfaction and thus leads by example
- Understands margin growth and sales contract management
- Inventory control and inventory maintenance
- Price development for transactional and contractual business
- Knows competitors in-depth and how best to position the sales team to gain market share
- Some travel is expected as needed to assist sales efforts in the field and to better know our customer
- Other duties as assigned by leadership
Position Requirements:
• Bachelor's Degree
• Bachelor's Degree
- 2-4 years of progressive levels of Sales Experience preferred (Inside/Outside Sales)
- Previous management experience preferred
- Previous purchasing experience a plus
- MS Office (Word, Excel, Outlook) and A/S400 experience a plus.
- Working knowledge of the metals industry is a plus
Experience Required: 3 - 5 Years
Education Required: Bachelors Degree
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