Customer Experience Analyst Job at Pacific Life
Job Description:
We’re actively seeking a talented Customer Experience Analyst to join our small but mighty Customer Experience team in Newport Beach, CA. This role is hybrid onsite.
As a Customer Experience Analyst, you’ll play a key role in Pacific Life’s long-term success by surfacing key customer needs and insights via our voice of customer program and helping product owners effectively measure the customer experience. You will work closely with the Customer Experience Lead on the team.
How you will make an impact:
Responsible for our quarterly Voice of Customer survey execution, trends and insights
Responsible for developing and executing ad-hoc voice of customer research based on business partner demand and need, ultimately surfacing actionable insights
Responsible for maintaining and updating our overall Division customer experience metrics framework
Responsible for working with our product owners to create customer experience specific metrics to assess impact of their initiatives
The experience you will bring :
4 year degree or equivalent experience
At least 2 years of experience as a customer experience or business analyst
Ability to turn data into insights
Ability to present data and insights in an understandable way (storytelling skills)
Passionate about improving customer experiences
Strong Microsoft Excel skills
Ability to multi-task and collaborate across various teams
Proactively looks for ways to do things better and more efficiently
Very detailed oriented
Open to learning new skills and technology
What will make you stand out:
Financial Services experience, preferably life insurance or annuities
Experience with B2B2C business models
Experience with insight creation from voice of customer programs
Experience with customer experience measurement
Relocation assistance will be available for candidates willing to relocate to work in the Newport Beach office.
Base Pay Range:
The base pay range noted provides a basis to determine the appropriate offer dependent upon several factors including but not limited to geographic location, experience, skills, education and pay equity. Also, most employees are eligible for additional incentive pay.
$57,600.00 - $72,050.00 - $93,700.00
Your Benefits Start Day 1
Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.
Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation
EEO Statement:
Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.
Please Note :
blog.nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blog.nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
We’re actively seeking a talented Customer Experience Analyst to join our small but mighty Customer Experience team in Newport Beach, CA. This role is hybrid onsite.
As a Customer Experience Analyst, you’ll play a key role in Pacific Life’s long-term success by surfacing key customer needs and insights via our voice of customer program and helping product owners effectively measure the customer experience. You will work closely with the Customer Experience Lead on the team.
How you will make an impact:
Responsible for our quarterly Voice of Customer survey execution, trends and insights
Responsible for developing and executing ad-hoc voice of customer research based on business partner demand and need, ultimately surfacing actionable insights
Responsible for maintaining and updating our overall Division customer experience metrics framework
Responsible for working with our product owners to create customer experience specific metrics to assess impact of their initiatives
The experience you will bring :
4 year degree or equivalent experience
At least 2 years of experience as a customer experience or business analyst
Ability to turn data into insights
Ability to present data and insights in an understandable way (storytelling skills)
Passionate about improving customer experiences
Strong Microsoft Excel skills
Ability to multi-task and collaborate across various teams
Proactively looks for ways to do things better and more efficiently
Very detailed oriented
Open to learning new skills and technology
What will make you stand out:
Financial Services experience, preferably life insurance or annuities
Experience with B2B2C business models
Experience with insight creation from voice of customer programs
Experience with customer experience measurement
Relocation assistance will be available for candidates willing to relocate to work in the Newport Beach office.
Base Pay Range:
The base pay range noted provides a basis to determine the appropriate offer dependent upon several factors including but not limited to geographic location, experience, skills, education and pay equity. Also, most employees are eligible for additional incentive pay.
$57,600.00 - $72,050.00 - $93,700.00
Your Benefits Start Day 1
Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.
Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation
EEO Statement:
Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.
Please Note :
blog.nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blog.nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.