The position of Client Service Rep entails being the primary customer support for our contact center. This position is metrics-driven with performance goals based on quality and efficiency. Successful candidates will be able to receive coaching regarding problem resolution and client experience while striving for timely issue resolution.

The position demands outstanding reliability and follow-through and requires excellent communication skills including telephone and active listening skills, efficient problem-solving and troubleshooting skills, the ability to type and talk at the same time, delegate effectively, and excellent organizational skills. The ideal candidate will be a highly self-motivated individual who can work well with little to no supervision and is a reliable, knowledgeable, resourceful, flexible, and service-oriented professional.

General Responsibilities:

- Partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document, and monitor any and all exceptions to the standard processes to create a list of best practices.

- Consulting with dealers and educating them about Manheim and ancillary partners.

- May work across other departments to train on resolving different client issues.
- Provide responsive, timely telephone, chat and email support.

- Act as the single, point-of-contact for their issues from identification through resolution as often as possible (i.e. take the call and handle internally vs. transfer or provide other contacts).

- Oversee/monitor the resolution to all problems, regardless of delegation to other departments.

Requirements

- High School Diploma or GED required, College degree or equivalent experience preferred.

-Bilingual Spanish/ English Prefered

- Minimum of 2 years of call center and/or client interfacing experience

- Travel infrequent, but must have flexibility

- Schedule must have the flexibility to work evenings, weekends, and holidays as required

- Multi-task and prioritization skills are required. Ability to handle multiple projects/tasks at a time.

- Understand foundational levels of computers and technology, internet, email

- Excellent oral and written communication skills, particularly in a phone or email context.

- Experience working in a contact center metrics-driven environment

- Strong communication skills and basic computer knowledge

- Ability to operate under tight pressure

- Experience working in the automotive industry

About Us:

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Shift:

• 8 hour shift
• Day shift

Work Location: One location

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