Iron Mountain is seeking Customer Support Professionals to join our Customer Services and Support Group in Norcross, GA.

Our Customer Support Professionals are the faces of Iron Mountain, maintaining the relationships established with all of our Customers Nationwide. What’s in it for you? YOU will be joining a Global Team of 26,000+ employees in over 52 countries. YOU will be part of an ever evolving global organization focused on transformation and innovation. YOU A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self. Iron Mountain is not just a job, but a CAREER!

Location: 2 Sun Court, Suite 300, Peachtree Corners, GA 30092

Hours of Operation: Monday through Friday, 8:00 AM to 8:00 PM

Wage: $18.00/hr

Benefits: Offered from Day 1!

· 401k with Company Match

· Referral Bonuses

· Employee Stock Purchasing Program

· Tuition Reimbursement

· 7 Paid Holidays

· Medical, Dental, and Vision Insurance available immediately

Responsibilities:

· Ownership of Customer issues and requests.

· Ensure customer requirements are resolved in accordance with service level agreements and performance metrics

· Edit customers account information

· Review issues and/or needs, identify trends, make decisions and recommendations on how to resolve issues.

· Set up and support customers with appropriate technology requirements.

· Lead and manage account changes

· Generate proprietary customer reports

· Interacts with Supervisor, Manager and other departments for purpose of resolving customer concerns and needs.

· Ensure all interactions with customers (both internal and external) are professional and courteous

Requirements:

· Work Experience: 2+ Years within Customer Service.

· Excellent Customer Service skills

· Detail orientation

· Excellent competency in computer software packages – specifically Microsoft Operating System Excel

· Excellent verbal and written communication skills.

· Excellent organization and interpersonal skills.

· Ability to work the shifts provided based on business needs.

· Ability to work the shifts necessary to support customers and business needs.

· Research & Resolve customer inquiries on First Call/First Contact - excellent reasoning skills

· Attire must be presentable and appropriate for the work environment.

#RC

Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Referral program
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• Hybrid remote
• In-person
• Office

Ability to commute/relocate:

• Peachtree Corners, GA 30092: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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