The Customer Assistance Representative Sr. (CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Assistance Rep Sr. will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a non airport branch location.

This role will be located at one of our offices on the Shoreline of Connecticut.

Our flagship location is located in New London, CT:

453 Colman St

New London, CT 06320

The compensation is $17.00/hour and 40 hours per week, including weekends, with the opportunity to earn annual merit increases based on individual performance.

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Understand and have knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.

Equal Opportunity Employer/Disability/Veterans

• Must have two years college experience OR at least two years of customer service experience
• Must be at least 18 years old.
• The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license for at least one year
• Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Aside from religious observations, must be available to work an average of 40 hours per week, including weekends