8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

CarMax, the way your career should be!
About this job

CarMax is seeking a Coordinator II in Accounts Receivable Collections at our Home Office in Richmond, Virginia. The Coordinator II is responsible for researching and processing new or escalated collection accounts to initiate the collections process. This work includes initiating written correspondence to customers, ensuring new accounts are entered into the collection system (CAMs) timely, and gathering needed documentation or research for the Collections Analysts. Other duties include performing various accounting tasks related to our receivable accounts such as applying payments and paying invoices, as well as providing exceptional customer service by resolving email inquiries. A successful Coordinator II in Accounts Receivable Collections must demonstrate strong teamwork, a drive to deliver timely, high quality work and a commitment to customer service.

What you will do - Essential Responsibilities

• Research new collection items and obtain information and documentation required for entering new accounts into the collection system (CAMs). Key exception items manually as needed.
• Execute required daily incoming payments processes to ensure timely fulfillment of receivables.
• Perform general ledger activities including but not limited to journal entries and account reconciliations.
• Facilitate parts of the refund process for amounts owed to retail customers or to business partners for the repurchase of a contract. Process vendor invoices for payment.
• Provide a positive customer experience through effective communication with CarMax stores, retail customers, internal departments, and external business partners.
• Initiate written correspondence to customers related to collection efforts.
• Work on projects as assigned.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Takes the time necessary to make the right choice; does so quickly if needed
• Thinks logically, quickly as needed, applying past experiences and available resources, to form a thought process that is practical and grounded; knowing when to partner with Accounting Leadership or subject matter experts
• Balances and prioritizes competing responsibilities appropriately
• Communicates effectively through written and verbal methods to a variety of audiences both internal & external
• Uses all resources to make good decisions
• Partners with others to best serve the customer
• Builds and maintains relationships across internal teams and with external business partners
• Champions and adapts to change
• Must be able to sit onsite, as requested, at CarMax's Home Office in Richmond, Virginia

Education and/or Experience

• High school diploma or equivalent required; Bachelor's degree in business a plus
• 2+ years of business-related experience required (e.g., bookkeeping, cash management, office management), including 1+ year of accounts receivable, account reconciliation highly preferred
• Experience with basic accounting concepts preferred
• Proficient level of Microsoft Excel required (e.g., Filtering, Subtotals, Shortcuts)
• Proficient in Microsoft Word, PowerPoint, Teams, Outlook highly preferred
• Experience in Cloud ERP solution (e.g., Oracle) is a plus

About CarMax (DO NOT UPDATE)

CarMax disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.