The Remedy's mission is to provide high-quality, patient centered care. If you are looking for an incredibly rewarding career in a fast-growing industry using cutting-edge treatment therapy, you have come to the right place. Our focus is on individualized mind and body wellness for our patients to help improve their quality of life. As we continue to grow, we are adding to our energetic and compassionate team of experts.

We are looking for someone who not only fits the open role and can excel in it, but also someone who can bring the same dedication that our current amazing employees do in order to truly help make The Remedy the center of choice for clients across the US.

We currently have an opportunity available for a friendly, welcoming, patient-focused, Contact Center Switchboard Operator to join our fast-growing behavioral practice. If you are looking for an entry position into the healthcare business where your awesome customer service skills can shine, this could be just the position for you!

As a Contact Center Switchboard Operator, you will play an integral part in our patient intake process as you will be the very first point of contact for our patients. In this important role, you will be answering our inbound phone calls, pre-screening newly referred patients, responding to patients’ text messages and routing patients to the proper department for questions and scheduling.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answer patient phone calls in a timely, respectful, professional yet warm manner.
• Conduct initial patient screening and gather relevant information to determine patient’s type of service and route call as appropriate.
• Pre-screens new patients for initial assessment information to forward to Patient Intake Specialist.
• Answers inquiries and questions, trouble shoots basic issues and provides information to patients.
• Escalate phone calls to supervisor when appropriate.
• Obtains and accurately captures demographic information and patient’s health insurance information provided by the patient or caller when needed.
• Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others.
• Utilize texting software to assist in routing patients’ questions and concerns.
• Other administrative duties as assigned.

REQUIRED QUALIFICATIONS:

• High school diploma or GED required. Previous customer service experience desired. We will train the right personality for the skills needed to perform this crucial role.
• Proficient in using software with good typing skills.
• High comfort in a small call center setting.
• Warm and friendly attitude.
• Sound decision-making abilities.
• Ability to prioritize work efficiently and effectively.
• Strong organizational skills and having the capability to multitask is a must.
• Comfort with working in a face-paced environment.
• Positive attitude even when faced with challenging patient situations.
• Excellent verbal and written communication skills.
• Other duties as requested or assigned.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute:

• Vadnais Heights, MN 55110

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Hudson, WI 54016: Reliably commute or planning to relocate before starting work (Required)

Experience:

• High volume phone: 1 year (Required)
• Clinic / Medical Office: 1 year (Required)

Work Location: One location

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