Community Manager Job at RAPPORT GUEST SERVICES
RAPPORT GUEST SERVICES Baltimore, MD
$25 - $27 an hour
Flik
What makes FLIK click
What makes FLIK click
What makes FLIK click? Our people. The decisions, actions, and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value, and recognize their contributions.
We keep our people renewed, excited, and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.
Positions at this location require proof of COVID-19 vaccination, boosters, and/or regular COVID testing. Where permitted by law, applicants who are offered a position for this location may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.
The community manager is an integral part of the employee experience and will act as the “face” of the Workplace Evolution program. In this role, you will support the employees by facilitating the collaborative community environment and by being the first point of contact for any concerns or suggestions. An ideal candidate for this role would be a doer, collaborator, and solution-centric; all the while creating a hospitable environment within a new workplace setting.
Space Operations and Management
- Ensure that the team rooms, conference rooms, and other collaborative areas have functional technology, and equipment and create work order tickets for spaces that need attention.
- Communicate any facility concerns to the building and property management teams
- Maintain and prepare signage for conference rooms and shared workspaces as necessary.
- Identify issues for escalation to the onsite team and Lead Community Manager as required.
- Assist with move-ins and move-outs; prepare marketing-approved signage for the team, and conference spaces and distribute welcome materials outlining the policies and building info of the Workplace Evolution program.
Point of Contact
- Monitor the email distribution group answer questions or refer the employee to additional resources if required.
- Lockers management and assignment when needed
- Assist new employees and be able to direct them to other resources for onboarding assistance
- Solve community-related issues to ensure a cohesive and collaborative environment.
- Assist with community events and provide hospitality services for client events & functions.
Community Management
- Manage the community roster and locker assignments; assist with locker issues and new assignments.
- Meet monthly with the service support groups to go over policy reminders, department issues, or any other concerns the team may have. Be sure to communicate the notes of these meetings with the Lead CM and the various building management units as needed.
- Prepare and distribute a monthly newsletter
Experience and Requirements
- Prior Customer service and Event experience is a plus
- Must have strong verbal and written communication skills
- Exceptional organizational and multi-tasking skills
- Be able to demonstrate work ethic, accountability, and be self-driven.
- Proficient in basic computer skills and applications
- Prior experience with event management systems or online booking tools is a plus
Qualifications and Skills
- Bachelor’s degree in hospitality management, communications, or a related field
- 1-3 years experience in meeting planning and/or reception roles
- Extensive experience/knowledge in Reservation & Visitor Management systems (EMS Preferred)
- Excellent communication skills; including written, verbal, and proofreading skills
- Excellent skills in (Excel, Word PowerPoint, Access, and Email)
- Ability to multi-task; managing multiple projects and work assignments, all with great attention to detail
- Strong interpersonal skills both in person and over the phone with the highest level of professionalism
- Team player but also able to work independently with little supervision
- Energetic and positive attitude
Apply to Flik today!
Flik is a member of Compass Group the USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *Los Angeles applicants: Compass Group will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box ordinance)
Associates at Flik Hospitality are offered many fantastic benefits.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
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