• Oversees the day-to-day operations of the center-based human services programming.
• Acts as the keyholder, or employee responsible for handling operational procedures, assisting coordinators, providing customer service, and supervising staff and volunteers.
• Schedules daily/weekly/monthly program delivery.
• Hosts periodic Collective Impact roundtable discussions and bringing together partners who also serve the Black & Williams neighborhood.
• Serves as the first point of contact for any client seeking services.
• Interacts with government officials who have bearing on center funding or functionality.
• Works alongside agency partners whose services are also offered within the center.
• Performs intake for clients and connects them to appropriate services.
• Collaborates with the UWBG 2-1-1 (24/7 365) Health & Human Services Referral line to coordinate services and referrals when necessary.
• Manages a small team of staff, volunteers, and agency partners.
• Provides a minimal level of direct services to clients.
• Provides frontward facing customer service, and acts as an advocate for the community.
• Drives foot traffic to the center by planning and conducting awareness campaigns.
• Schedules and executes back to school events and other neighborhood community building events (such as cookouts, etc.).
• Understands and is mindful of the opportunities to expand the initiative and serve as UWBG’s representative to the surrounding community.
• Performs other duties as assigned.

• MISSION-FOCUSED - A top priority is to create real social change that leads to better lives and healthier communities. This competency drives performance and professional motivations.
• RELATIONSHIP ORIENTED - Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.
• COLLABORATOR - Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
• RESULTS-DRIVEN - Dedicated to shared and measurable goals for the common good, creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
• BRAND STEWARDSHIP - A steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.

• Drive for Stakeholder Success
• Effective Communication
• Adaptability and Change Management
• Cross-Functional Capability and Collaboration

• Bachelor’s Degree or 4 year of related field experience in human services, non-profit, program management and oversight, etc.
• Case-Management experience required.
• 1-2 years of supervisory experience preferred.
• Computer literacy, particularly in Microsoft Office, and reliable transportation is necessary.
• Extensive knowledge of current conditions and history of the west-end neighborhood of Lexington and surrounding nonprofit organizations highly preferred.
• Resident of the West End (past or present), or deep connection in the community highly preferred.
• Proven management skills and successful oversight of social service programs.
• Strong organizational and time-management skills.
• Excellent oral and written communication skills.
• Strong project management skills with timely and consistent attention to follow up.
• Personal leadership within a team environment, multi-tasker, self-motivated and takes initiative, shares credit, and takes responsibility for actions.
• Effective problem solver and decision maker.
• Strong customer service skills and enjoys working with the public.
• Self-starter who can problem-solve independently.
• Is innovative and focused on the needs of the community and identifying service gaps.
• Is empathetic and possesses the soft skills required to serve vulnerable populations with dignity and respect.
• Is flexible and willing to work occasional nights; Saturday shifts sometimes required.
• Computer literate: MS Office Suite.

• Valid Kentucky driver’s license required as well as access to reliable insured automobile to be used for work-related travel in the Central Kentucky area.
• Mental Health first-aid certification within first months of hire.

For 100 years, United Way of the Bluegrass has united the full force of the community to fight for the basic needs, education and financial stability of every person in Central Kentucky. United Way of the Bluegrass has been a leader and motivator of change for real solutions in Central Kentucky for 100 years. Each day, we fight for the basic needs, education and financial stability of every person in the ten counties we represent. We have developed systems to evaluate the quality and success of the programs and partners that our investors help fund, so you can be assured that your dollars will have maximum impact.