Commercial Collection Analyst Home Based Job at GC Services Limited Partnership
Overview:
Experience:
Computer Experience:
Skills & Abilities:
All job offers are contingent upon completion of drug and background checks.
GC Services is an equal opportunity employer: M/F/Disabled/Vet
Resolve delinquent accounts of customers while providing quality customer service on inbound and outbound calls.
Responsibilities:
- Complies with all specified FDCPA, state and city laws and provisions, as outlined in the GC Services Compliance with FDCPA and State Collection laws Statement, the GCS A/R Training program and the FDCPA Test
- Makes arrangements with the customers to pay balance in full or set up the best possible arrangements
- Documents all collection activity in the client/GC system in a concise and accurate manner
- Corrects any deficiencies or oversights as outlined by U/M or Manager during telephone monitor, file activity, or QA reviews
- Maintains good public relations
- Cope with high-stress environment caused by speaking with emotional callers
- Assists in the training and development of assigned new employees
- Assist with second voices on accounts as needed
- Be assigned work that requires advanced system knowledge or collections knowledge
- Adhere to Company attendance, punctuality, and meal and rest break requirements
- Maintain concentration and focus in order to meet performance goals
- React positively to an ongoing, changing environment
- Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
- Maintain good working relationship with assigned supervisors and coworkers
- Work safely without presenting a threat to self or others
- Perform additional duties as required by management
Education:
High School Diploma or GED is required
Experience:
2 years of collections experience
Computer Experience:
Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems
Skills & Abilities:
- Speak articulately and clearly
- Interpret a constant flow of information
- Listen effectively
- Work with and apply basic mathematical concepts
- Deal with difficult interactions with customers effectively
- Respond to customer inquiries and statements effectively
- Write in a clear and concise manner
- Manage time effectively
- Solve problems or issues that may come up
- Concentrate and focus for extended periods of time
- Cope with high-stress and changing environment
- Remain alert at all times
- Adhere to policies and procedures
- Adhere to work schedule and punctuality requirements
Have an Internet speed of at least 10 mbps download and 5 mbps uploads- Must provide a copy of the speed test of your internet from www.speedtest.net
- Have a separate, digital/analog phone line through Century Link, Cox, or any other digital phone service provider, that has no call waiting or added features
- Must have a workspace which is free from outside noise and distractions
- Must agree to reside at your current address for at least 6 months
All job offers are contingent upon completion of drug and background checks.
GC Services is an equal opportunity employer: M/F/Disabled/Vet
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