At BioAgilytix, we are passionate about premier science and the impact it has on our world. Our team of highly experienced scientists and professionals deliver tailored services for supporting new medicine breakthroughs with best-in-class bioanalytical services. We are tirelessly committed to our customers by being solution-oriented and deadline-driven. . . and we are growing. Our culture is fast-paced, fun and never boring. Because we work across numerous clients and drug modalities, your career can develop rapidly. You’ll gain experience with a variety of challenges all while you enable life-changing, life-saving therapeutics to the patients who need them.

We are looking for a driven Collections Analyst to join our Accounts Receivable department operations. This position is responsible for the collection management of various client portfolios. The analyst will be an essential team player with a focus on supporting daily operations, specifically focusing on executing against high standards for exceptional customer service. This position must possess strong attention to detail, strong problem solving and ability to effectively communicate with external and internal customers. This role will be responsible for managing highly sensitive external stakeholder relationships.

Essential Responsibilities:

• Execute day-to-day collection activities and reconciliation of all past due accounts within the assigned customer segment
• Maintain assigned portfolio to support functional metrics (past due percentage, average days past due, days sales outstanding, etc.)
• Build relationships and work directly with primary AP personnel to facilitate resolution of outstanding receivables
• Partner with our Finance team and adhere to established workflows, processes and procedures
• Work collaboratively with the Finance team to drive collections and identify dispute information related to past-due accounts
• Escalate payment/dispute matters to Lead and/or Manager for additional direction
• Coordinate with team members to resolve all cash application issues and identify root causes for non payment
• Bring resolution to complex client account issues, while maintaining high standards for accuracy, timeliness, and professionalism
• Document all communications with customers so that a history is maintained of collections efforts
• Adhere to company’s internal controls, collections procedures, and organizational procedures
• Participates in the implementation of process improvement initiatives
• Perform Finance and Accounting related month-end close processes

Minimum Preferred Qualifications:
Skills

• Previous experience managing external stakeholder relationships is required
• Self-starter mindset and proactive, able to operate with a high level of autonomy
• Strong attention to detail, professional communication (both written and verbal), and excellent follow-through skills
• Adaptable to change in a fast-paced environment
• Experience identifying and driving improvements to processes by engaging with different functions throughout the company
• Preferred experience within a regulated environment
• Excel Skills
• Ability to develop and share new solutions to old problems

Education/Experience

• Bachelor’s degree in Finance, Accounting, or relevant field a plus
• 2+ years AR/Professional Collections experience

Supervisory Responsibility

• This position will have supervision of one or more direct reports.

Supervision Received

• Infrequent supervision and instructions
• Frequently exercises discretionary authority

Working Environment

• Primarily laboratory environment, including use of personal protective equipment such as safety glasses, lab coats and gloves
• Occasional office environment
• Exposure to biological fluids with potential exposure to infectious organisms
• Routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets
• Potential exposure to skin and lung irritants, toxic materials, and hazardous waste
• Exposure to fluctuating temperatures on rare occasions

Physical Demands (examples)

• Ability to work in an upright and /or stationary position for up to 8 hours per day
• Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists to operate lab and office equipment
• Frequent mobility needed
• Occasional crouching or stooping, with frequent bending and twisting of upper body and neck
• Light to moderate lifting and carrying (or otherwise moving) objects, including laboratory samples, laboratory equipment, and laptop computer, with a maximum lift of 30 pounds
• Ability to use personal protective equipment and work effectively in freezers as cold as -80°C
• Ability to access and use a variety of computer software
• Ability to communicate information and ideas so others will understand, with the ability to listen to and understand information and ideas presented through spoken words and sentences
• Frequently interacts with others to obtain or relate information to diverse groups
• Requires multiple periods of intense concentration
• Performs a wide range of variable tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence
• Ability to perform under stress and multi-task
• Regular and consistent attendance

Position Type and Expected Hours of Work

• This is a full-time remote position
• Some flexibility in hours is allowed, but the employee must be available during the “core” work hours as published in the BioAgilytix Employee Handbook
• Occasional weekend, holiday, and evening work required

BENEFITS AND OTHER PERKS
Medical Insurance (HDHP with HSA; PPO), Dental Insurance, Vision Insurance, Flexible Spending Account (medical; dependent care), Short Term Disability | Long Term Disability Life Insurance, Paid Time Off (4 weeks per year), Paid Holidays (9 scheduled; 3 floating), 401k with Employer Match Employee Referral Program (up to $10k), Free Coffee, Tea, Fruit, and Snacks, Discounted Vending Machines (25 cents for everything!), Team Wellness Challenges/Events
COMMITMENT TO EQUAL OPPORTUNITY
BioAgilytix provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military, or any other group protected by federal, state, or local law.


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