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Job Description

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

This position is part of our larger Chargeback Resolution department which includes our customer service and back office teams. Aside from a great leadership staff, the fraud/disputes group includes 40+ associates that are well trained with a desire to provide superior customer service. At FIS we believe that our front-line associates are as important as our clients and consumer for whom we provide services and support.

What you will be doing:

• Resolve delinquent customer accounts through various means, e.g., skip-tracing, written correspondence, inbound/outbound phone contact (standard/ automated dialer), and making arrangements for payment
• Monitor the aging of customer receivables and takes corrective action to resolve open accounts receivable balances on a timely basis
• Resolve customer issues and complaints concerning billing/settlement
• Submit regular reports on the status of unpaid accounts and any repayment progress
• Support other accounting positions as the need arises
• Great verbal and written communication skills, with the ability to communicate in a persuasive and professional manner
• The desire and ability to work independently and manage a workload that contains time-sensitive tasks, which means you’ll also have to manage and prioritize problems effectively while contributing to overall team goal achievement
• Business-to-business (B2B) experience desired
• Technical skills including Microsoft Office, Salesforce, Billing/Collections software preferred
• Update customer files to ensure data integrity
• Ensure the processing of payments
• Document all customer payments to the right reports
• Other duties as assigned by the manager

What you bring:

• High school diploma or GED required
• Prior collections experience preferred
• Excellent customer service skills (verbal and written)
• Intermediate computer navigation and operation skills
• Ability to work independently and in a team environment
• Demonstrate effective people skills and sensitivities when dealing with others

What we offer you:

• Attractive starting compensation package that includes a Pay for Performance quarterly bonus for eligible associates
• FIS is proud to offer an all-inclusive benefits package that includes private medical coverage, dental coverage, and paid vacation and sick time
• The chance to work on some of the most challenging, relevant issues in financial services & technology
• A broad range of professional education and personal development possibilities – FIS is your final career step!

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model - Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass