Guided by our relentless focus on people and desire to actively listen, we strive to create an inclusive culture and uphold equitable practices for our colleagues and community members. We seek to hire people who share our winning spirit and recognize diverse backgrounds, perspectives, and representation as strengths critical to success. If you thrive in an environment where your growth and development are supported and achieving together is valued, then Associated Bank may be the right place for you.

This is a fully remote role and we can hire candidates located within the Associated Bank footprint. This includes the states of Arizona, Connecticut, Florida, Illinois, Indiana, Iowa, Maine, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, South Carolina, Rhode Island, Texas, and Wisconsin.

We invite you to view the opportunity below:

This Cloud Contact Center Platform Engineer role with Associated Bank will work with application developers to automate and accelerate the testing, release and deployment of applications into a runtime environment quickly and reliably. We are looking for someone with a background in contact/call centers, development, operations, full-stack implementations and io script installation, configuration and provisioning. This person will:

• Manage the installation and configuration of solutions of a CCaaS (Call Center as a Service) platform like Genesys, Avaya, and Amazon Connect.
• Implement contact flow routing using speech recognition, queues, routing profiles/skilling, users, porting of TFN and DIDs.
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement fixes.
• Completing code and script updates, as well as resolving product implementation errors.

Requirements:

• Education
  • Bachelor’s degree or equivalent combination of education and experience in mathematics, computer science, MIS, data science, analytics or related program. Required
• Experience
  • Two or more years of experience with a broad portfolio of cloud contact center platforms like Genesys/Avaya/Amazon Connect, telephony/telecom technologies and IVR call flow solutions. Required
  • Five9 and Verint experience. Preferred
  • Two or more years of experience with Agile and Scrum Methodologies. Preferred

In addition to core traditional benefits, we take pride in offering benefits for every stage of life:

• Retirement savings including both 401(k) and Pension plans.
• Paid time off to volunteer in your community.
• Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
• Competitive salaries with professional development and advancement opportunities.
• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
• Personal banking, loan, investment and insurance benefits.

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois and Minnesota and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on Facebook , LinkedIn and Twitter .

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: Careers@AssociatedBank.com.

Compliance Statement
Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline.