Clinical Application Analyst Associate Job at University of Arkansas
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Type of Position:
Professional Staff - Project/Program Administration
Job Type:
Work Shift:
Sponsorship Available:
Institution Name:
The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
The safety of our team members at the University of Arkansas for Medical Sciences is our top priority. For this reason, successful applicants for this position must be fully vaccinated against Covid-19 or have an approved medical or religious exemption on file with our Student & Employee Health Services dept. UAMS will adhere to all federal, state and local regulations and will obtain necessary proof of vaccination prior to employment to ensure compliance.
UAMS offers amazing benefits and perks (available for benefits eligible positions only):
- Health: Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Retirement: Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.
UAMS is an
Affirmative Action and Equal Opportunity Employer
of individuals with disabilities and protected veterans and is committed to excellence. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (501) 686-6432 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).
At UAMS we value Diversity, Equity and Inclusion. Visit our website to learn more:
For general application assistance or if you have questions about a job posting, please contact Human Resources at
askrecruitment@uams.edu
.
Department:
Department's Website:
Summary of Job Duties:
The Associate Clinical Application Analyst supports IT Patient Systems – Patient Access and Experience. Acts independently under supervision, performs a variety of routine work with detailed instructions on new projects and assignments. Supports system applications, primarily MyChart, Care Everywhere, EC Link. etc. Primary responsibilities will be to manage incoming customer complaints and/or questions, provide excellent Customer Service – acting as quasi–Help Desk specifically for MyChart patients. Performs in-depth analysis, trouble shooting, data collection, and root cause analysis and then identifies and/or implements potential solutions for issues related to the system or usage of it. Analyzes/reviews and tests solutions that are shared with patients and adjusts them to meet the truest needs of the patient. Works with rest of EC Plus team to identify, build, and test best solutions for patients based on experience gained from customer service experience. Work with EC Plus team and operations to best serve the UAMS patient in regard to their use of MyChart. Must be able to document and follow system change control procedures for the system. Works closely with other analysts, software vendors and operations to ensure that system integrity is maintained and that IT deliverables meet operational business needs. Researches, analyzes, facilitates, and implements business and system workflows in order to expedite process improvement and coordinate business practices. Identifies best practices and implements opportunities for standardization. Prepares activity and other reports as necessary. Attains necessary certifications, as applicable, in a timely manner according to policy.
Qualifications:
Minimum Qualifications:
- Associate Degree in Customer Service and/or Patient Relationship Experience, Healthcare, Business, IT or related field plus two (2) years of experience -OR- High School Diploma/GED with 4 years Patient Relationship/Customer Service experience, IT experience or any combination of the two.
- Required Certification: MyChart– Must currently be certified or obtain within 12 months.
- Working knowledge of Microsoft Office Suite, specifically Outlook, Word, and Excel
- Excellent written and verbal communication skills
- The ability to work productively in a team environment
- The ability to work under limited general supervision
- Provide excellent Customer Service to manage relationships with patients as they call in to ask for specialized help regarding MyChart and/or their patient experience
- Ability to remain calm while dealing with stressful conversations with patients
- To assist in diffusing situations where patients need help or are upset/frustrated with their MyChart experience
- Ability to manage stressful situations and to help in finding solutions to patient problems of an already escalated situation/nature
Preferred Qualifications:
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Managing stressful situations regarding patient relationships and/or customer service
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Patient relationship and/or customer service required with some IT experience a plus
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Required certification: MyChart. Must be certified or obtain within 12 months
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Remain calm and helpful when dealing with stressful situations and frustrated patients
Additional Information:
Salary Information:
Required Documents to Apply:
Optional Documents:
Special Instructions to Applicants:
Recruitment Contact Information:
Please contact
askrecruitment@uams.edu
for any recruiting related questions.
All application materials must be uploaded to the University of Arkansas System Career Site
UASYS
Please do not send to listed recruitment contact.
Pre-employment Screening Requirements:
This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Constant Physical Activity:
Frequent Physical Activity:
Occasional Physical Activity:
Benefits Eligible:
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