Client Success Representative Job at Accuhealth
- Must be comfortable navigating in Electronic Health Record systems (EHRs)
- Must have the ability to manage a base of 150 clinics
- Basic understanding of billing codes / successful billing / billing collection
- Clinic onboarding - ie: getting new clinics set up on RPM and CCM
- Must be familiar with Google Suite, LastPass, Monday.com, Files.com, and Fellow and must be proficient in HubSpot.
- Regularly manage and facilitate meetings - including setting an agenda, taking action items and meeting notes.
- Must be comfortable dealing directly with clients over the phone, SMS and email.
- Customer-facing role - must build meaningful relationships with Accuhealth providers
- Positive attitude, teamplayer (whether the leader or a member of the team)
- Proven ability to demonstrate organization, effective time management, prioritization of tasks and ability to assign tasks and follow up to see them completed.
- Problem-solving and conflict resolution - experience dealing with disgruntled customers to resolve customer issues.
- Ability to work with technical teams to achieve desired results
- Keep clients engaged, build customer loyalty and reduce churn
- Keep a "high-level view" of support tickets and the entire support process
- Fast learner who can foster a customer-centric team environment
Job Type: Full-time
Pay: $60,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Monday to Friday
Work Location: One location
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