Child Support Specialist Job at Jefferson County Colorado
Close Date: 01/29/23
Category: Health & Human Services
Child Support Operations
Purpose
Are you seeking more than a paycheck?
Do you want to serve your community in a way that's friendly, composed, and professional? At Jeffco, we are looking for customer-focused individuals just like YOU who take pride in their work, have an eye for detail, and believe in a positive attitude. Whether you are coming from a job that doesn't connect with your sense of purpose, or leaving a company with an overwhelming schedule, you can find a better quality of life working with the Jeffco community. We offer exciting benefits such as flex time, generous holiday schedules, and regular business hours so you spend time on what's important to you outside of work., and enjoy all the amenities Jefferson County has to offer!
If you are looking for a great opportunity for your career to take off, then this position welcomes you to work for a County that thrives on working collaboratively and overcoming challenges. We are seeking someone who has a strong work-ethic, is a self-starter, loves what they do and is motivated to share their knowledge and experience with those who they work with.
The Child Support Specialist utilizes critical thinking to establish, modify, enforce, and collect Child Support obligations by making decisions for an optimal outcome for each individual case while following Colorado and Federal guidelines.
Target Starting Range: $26.00
Compensation will be determined based on education, experience, and skills.
As an employer of choice, we hope you will feel welcome here. The inclusive environment and culture of dignity and respect are what makes this organization so unique. We appreciate that staff uphold our mission and help provide opportunities for our customers to succeed.
This position generally operates on our four-day work week (Monday-Thursday), however, there may be opportunities for flexibility. This position is hybrid, with some in-office work as required.
Benefits include dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, tuition reimbursement, flexible schedules, remote work options and more. Click Here for our Total Rewards summary.
The Child Support Specialist is responsible for:
Managing a caseload consisting of 200-225 active establishment cases.
Establishing child support and paternity orders, interpreting and applying terms of parties' private child support/maintenance orders as well as our own orders to the data management system, ACSES.
Holding Administrative Process Negotiation Conferences, completing Colorado Child Support Guidelines calculations, calculating assigned debt for TANF/Foster Care expenditures, gather genetic samples for testing, and submitting Reports of Paternity Determination to the Colorado Department of Vital records.
Maintaining written chronological history of comprehensive case management including work performed, contacts, interactions or decisions, calculations, and legal or administrative decisions.
Obtaining difficult to find information by skip tracing and utilizing various locate tools and resources.
Providing resources to customers and collaborating with other departments and agencies, presenting options to customers to assist them with self-sufficiency and making referrals to various community outreach programs.
Reporting potential fraudulent activity or possible program eligibility infractions.
Preparing documents and providing case notes to Attorney(s) for review and/or court hearings.
Providing recommendations to management for developing cost-effective and best practice methods to increase productivity, improve customer service, unit efficiency, and meet program goals.
QUALIFICATIONS
Minimum qualifications
High school graduation or equivalent certificate
Minimum of three years of work related experience in comprehensive case management AND a high volume customer service position OR working with a complex computer system.
Or a combination of experience and education
Preferred qualifications
Work experience in Child Support Services
Bilingual in Spanish a plus but not necessary.
Knowledge, Skills, and Attributes that would lead to success in this role include:
Ability to navigate family circumstances while serving the best interest of the child(ren).
Ability to problem solve by using critical thinking and utilizing resources/researching to find solutions that are best for the family and the department.
High level organizational skills and thrives with strict deadlines.
Strong customer service and interpersonal skills with the ability to adapt communication based on level of program knowledge of the audience.
Able to learn more than one complex computer system and is patient in the learning process.
Pre-employment assessment process requires candidate to use independent and in-depth thought processing to evaluate the best interest for a client and their family.
Offer of employment contingent on criminal history check and education verification.
Recruitment Process: You are able to see your status and any communication when you log into your candidate portal. Listed below are the steps in our recruiting process:
Once the job bulletin has closed, the Talent Acquisition Team evaluates all applications based on the minimum requirements listed in the qualifications section of the job bulletin.
Next, the Talent Acquisition Team reviews applications for the preferred skills. While these skills are not a requirement for the position, they will contribute to the success of the new hire in this role. These skills are scored and the highest scoring applicants will be forwarded to the next step.
The next step includes the hiring team reviewing applications and deciding who to contact for a phone screen/interview. The number of applications forwarded for Manager Review depends on the hiring teams request and can range from 10 applications to everyone who meets minimum requirements; not everyone who makes it to Manager Review is guaranteed an interview.
If the hiring team wishes to speak with you further, they will reach out to you via phone call or email using the contact information listed on your application. You may receive emails asking you to complete a task within your candidate portal and it is important that you are receiving our emails as we do not want you to miss out on an opportunity.
The time frame for contacting applicants depends on the hiring team's schedule/workload and how many applications were referred for manager review. Please note that Jefferson County receives on average over 100 applications per job bulletin.
Thank you for your patience and for your interest in Jefferson County Government! We wish you success through this process. Do not forget to sign up for Job Interest Alerts through your candidate portal to receive email alerts for future positions you are interested in.
:
: Minimum three years
Full time-$20.80-$31.20
Please Note :
blog.nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blog.nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
Category: Health & Human Services
Child Support Operations
Purpose
Are you seeking more than a paycheck?
Do you want to serve your community in a way that's friendly, composed, and professional? At Jeffco, we are looking for customer-focused individuals just like YOU who take pride in their work, have an eye for detail, and believe in a positive attitude. Whether you are coming from a job that doesn't connect with your sense of purpose, or leaving a company with an overwhelming schedule, you can find a better quality of life working with the Jeffco community. We offer exciting benefits such as flex time, generous holiday schedules, and regular business hours so you spend time on what's important to you outside of work., and enjoy all the amenities Jefferson County has to offer!
If you are looking for a great opportunity for your career to take off, then this position welcomes you to work for a County that thrives on working collaboratively and overcoming challenges. We are seeking someone who has a strong work-ethic, is a self-starter, loves what they do and is motivated to share their knowledge and experience with those who they work with.
The Child Support Specialist utilizes critical thinking to establish, modify, enforce, and collect Child Support obligations by making decisions for an optimal outcome for each individual case while following Colorado and Federal guidelines.
Target Starting Range: $26.00
Compensation will be determined based on education, experience, and skills.
As an employer of choice, we hope you will feel welcome here. The inclusive environment and culture of dignity and respect are what makes this organization so unique. We appreciate that staff uphold our mission and help provide opportunities for our customers to succeed.
This position generally operates on our four-day work week (Monday-Thursday), however, there may be opportunities for flexibility. This position is hybrid, with some in-office work as required.
Benefits include dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, tuition reimbursement, flexible schedules, remote work options and more. Click Here for our Total Rewards summary.
The Child Support Specialist is responsible for:
Managing a caseload consisting of 200-225 active establishment cases.
Establishing child support and paternity orders, interpreting and applying terms of parties' private child support/maintenance orders as well as our own orders to the data management system, ACSES.
Holding Administrative Process Negotiation Conferences, completing Colorado Child Support Guidelines calculations, calculating assigned debt for TANF/Foster Care expenditures, gather genetic samples for testing, and submitting Reports of Paternity Determination to the Colorado Department of Vital records.
Maintaining written chronological history of comprehensive case management including work performed, contacts, interactions or decisions, calculations, and legal or administrative decisions.
Obtaining difficult to find information by skip tracing and utilizing various locate tools and resources.
Providing resources to customers and collaborating with other departments and agencies, presenting options to customers to assist them with self-sufficiency and making referrals to various community outreach programs.
Reporting potential fraudulent activity or possible program eligibility infractions.
Preparing documents and providing case notes to Attorney(s) for review and/or court hearings.
Providing recommendations to management for developing cost-effective and best practice methods to increase productivity, improve customer service, unit efficiency, and meet program goals.
QUALIFICATIONS
Minimum qualifications
High school graduation or equivalent certificate
Minimum of three years of work related experience in comprehensive case management AND a high volume customer service position OR working with a complex computer system.
Or a combination of experience and education
Preferred qualifications
Work experience in Child Support Services
Bilingual in Spanish a plus but not necessary.
Knowledge, Skills, and Attributes that would lead to success in this role include:
Ability to navigate family circumstances while serving the best interest of the child(ren).
Ability to problem solve by using critical thinking and utilizing resources/researching to find solutions that are best for the family and the department.
High level organizational skills and thrives with strict deadlines.
Strong customer service and interpersonal skills with the ability to adapt communication based on level of program knowledge of the audience.
Able to learn more than one complex computer system and is patient in the learning process.
Pre-employment assessment process requires candidate to use independent and in-depth thought processing to evaluate the best interest for a client and their family.
Offer of employment contingent on criminal history check and education verification.
Recruitment Process: You are able to see your status and any communication when you log into your candidate portal. Listed below are the steps in our recruiting process:
Once the job bulletin has closed, the Talent Acquisition Team evaluates all applications based on the minimum requirements listed in the qualifications section of the job bulletin.
Next, the Talent Acquisition Team reviews applications for the preferred skills. While these skills are not a requirement for the position, they will contribute to the success of the new hire in this role. These skills are scored and the highest scoring applicants will be forwarded to the next step.
The next step includes the hiring team reviewing applications and deciding who to contact for a phone screen/interview. The number of applications forwarded for Manager Review depends on the hiring teams request and can range from 10 applications to everyone who meets minimum requirements; not everyone who makes it to Manager Review is guaranteed an interview.
If the hiring team wishes to speak with you further, they will reach out to you via phone call or email using the contact information listed on your application. You may receive emails asking you to complete a task within your candidate portal and it is important that you are receiving our emails as we do not want you to miss out on an opportunity.
The time frame for contacting applicants depends on the hiring team's schedule/workload and how many applications were referred for manager review. Please note that Jefferson County receives on average over 100 applications per job bulletin.
Thank you for your patience and for your interest in Jefferson County Government! We wish you success through this process. Do not forget to sign up for Job Interest Alerts through your candidate portal to receive email alerts for future positions you are interested in.
:
: Minimum three years
Full time-$20.80-$31.20
Please Note :
blog.nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blog.nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.