Chief Operating Officer Job at Presbyterian Healthcare Services
Overview:
You are:
An experienced mid- to large-sized hospital operations executive, ready to join a collaborative and consensus-driven leadership team as Chief Operating Officer, with latitude for decision making.
We are:
An integrated delivery and payor system, located in the beautiful state of New Mexico. We're the largest provider of healthcare services in the state, serving 1 in 6 New Mexicans.
The opportunity:
The COO oversees operations of Presbyterian's flagship hospital - Presbyterian Hospital, acute care facility with 562 licensed beds (600 anticipated within two years). In addition, oversees operations for Kaseman Hospital, acute care facility with 85 beds (primarily behavioral health and emergency department services).
This key operations leader works collaboratively with the Chief Hospital Executive, Chief Nurse Executive and Chief Medical Officer.
Direct reports include:
Summary of Responsibilities:
Join a team committed to improving the health of the communities we serve!
Qualifications:
Learn more about our employee benefits:
https://www.phs.org/careers/employee-benefits/Pages/default.aspx
Why work at Presbyterian?
About Presbyterian Healthcare Services
We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1,600 providers and nearly 4,700 nurses.
Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
We are part of New Mexico's history - and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.
About New Mexico
Varied landscapes bring filmmakers here from around the world to capture a slice of the natural beauty New Mexicans enjoy every day. Our landscapes are as diverse as our culture - from mountains, forests, canyons, and lakes, to caverns, hot springs and sand dunes.
New Mexico offers endless recreational opportunities to explore and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
#LI-nonclinical
Presbyterian's story is really the story of the remarkable people who choose to work here. The hard work of our physicians, nurses, employees, board members and volunteers grew Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system that serves more than 875,000 New Mexicans.
You are:
An experienced mid- to large-sized hospital operations executive, ready to join a collaborative and consensus-driven leadership team as Chief Operating Officer, with latitude for decision making.
We are:
An integrated delivery and payor system, located in the beautiful state of New Mexico. We're the largest provider of healthcare services in the state, serving 1 in 6 New Mexicans.
The opportunity:
The COO oversees operations of Presbyterian's flagship hospital - Presbyterian Hospital, acute care facility with 562 licensed beds (600 anticipated within two years). In addition, oversees operations for Kaseman Hospital, acute care facility with 85 beds (primarily behavioral health and emergency department services).
This key operations leader works collaboratively with the Chief Hospital Executive, Chief Nurse Executive and Chief Medical Officer.
Direct reports include:
- Director, Food Services
- Director, Periop Services
- Manager, Housekeeping/EVS
- Manager, Rehab Services & PH Hospital Info Desk
- Manager, Pulmonary Services
- Director, Hospital Radiology
- Admin Assistant
Summary of Responsibilities:
- Provides administrative direction, evaluation, and coordination of the functions and activities for day to day operations for assigned clinical and non-clinical departments for these two campuses - ensuring that staff deliver high quality, cost effective care and services.
- Focuses on nuances of multiple hospital operations including the facilitation and optimization of patient flow processes, way finding, and campus master planning, construction projects and expansion initiatives.
- Drives strategy and process improvements, with focus on innovative care delivery, technology, and operational models designed to improve clinical services, outcomes, patient throughput and patient safety.
- Coordinates with and communicates effectively with various campus leaders including Directors and Nursing leaders.
- Responsible for oversight of several key hospital contract relationships for Central Delivery System.
Join a team committed to improving the health of the communities we serve!
Qualifications:
- Masters degree in related field; MBA or MHA preferred.
- 3 to 5 years of leadership in hospital operations required within a medium or large acute care facility.
- Prior experience at a comparable level (e.g., Facility Executive Director, VP or COO) is highly preferred.
- Multi-hospital experience preferred.
- LEAN / Process Improvement experience desired.
- Assists Hospital Chief Executive with facility compliance with PHS/hospital established policies, State licensure and other regulatory standards; safety, environmental, and legal requirements; infection control policies and procedures.
- Manage the implementation for major strategic, clinical and/or operational initiatives, collaborating with Hospital Chief Executive, Chief Nursing Executive, and site leadership.
- Provides leadership to multi-campus clinical ancillary areas, including Patient Transportation for Presbyterian Hospital and Kaseman Hospital campuses.
- Oversees and submits PH and Kaseman capital budget, as well as operating budget, revenue and expenditures for assigned departments. Analyzes and reports fiscal activity and makes recommendations for overall hospital budget with collaborating leadership.
- Clearly understands and communicates scorecard metrics and targets to the organization.
- Attend applicable Board, Medical Staff, Senior Leadership, and associated meetings.
- Manages and develops employees. Communicate expectations, develop leaders, and advance the organization to meet needs and strategic priorities that are current and/or anticipated.
- Creates a climate for employee engagement, staff retention, and high performance. Establishes direction, mentors employees, provides feedback and builds commitment.
- Establish trust and emerge as a leader in key initiatives and strategies to continually improve the quality and level of service provided.
- Accountable for positive campus identity, consistent with PHS brand.
- Assists in developing campus/multi-campus policies, procedures and work flows.
- Serves as a key leader accountable for patient experience in assigned areas.
- Participates in Administrator on Call rotations and is fully trained in Emergency Management and Hospital incident command management.
- Serves and assists all departments and service lines in coordination and optimization of patient flow A3 work.
- Assists in effective multi-campus planning, growth and development, including way finding and patient throughput.
- Participates in process to prioritize medical program requests for resources at the campus.
- Consistently carries out PHS system policy and procedures and represents PHS actively and positively within the local community, as well as actively represent the local community needs to PHS.
- Maintains positive morale, safety, and general well-being of the workforce through the consistent and standard application of PHS policies and procedures.
- Effectively communicates the PHS vision, values, purpose and strategies to the various constituencies in the local community.
- Participates in, plans and leads projects and meetings as assigned.
We offer more than the standard benefits!
Presbyterian employees gain access to a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more!
Learn more about our employee benefits:
https://www.phs.org/careers/employee-benefits/Pages/default.aspx
Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans. For our employees, we offer a robust wellness program, including free access to our on-site and community-based gyms, nutrition coaching and classes, wellness challenges and more.
About Presbyterian Healthcare Services
Presbyterian Healthcare Services exists to improve the health of patients, members and the communities we serve.
We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1,600 providers and nearly 4,700 nurses.
Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
We are part of New Mexico's history - and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.
About New Mexico
New Mexico continues to grow steadily in population and features a low cost-of living.
Varied landscapes bring filmmakers here from around the world to capture a slice of the natural beauty New Mexicans enjoy every day. Our landscapes are as diverse as our culture - from mountains, forests, canyons, and lakes, to caverns, hot springs and sand dunes.
New Mexico offers endless recreational opportunities to explore and enjoy an active lifestyle. Venture off the beaten path, challenge your body in the elements, or open yourself up to the expansive sky. From hiking, golfing and biking to skiing, snowboarding and boating, it's all available among our beautiful wonders of the west.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
#LI-nonclinical
#NCS123
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