This includes assessing organizational performance, designing cross-product area capabilities, establishing measurable goals, and implementing processes that improve effectiveness and outcomes. You will have an opportunity to identify and execute high-impact change - both deep within product areas as well as more broadly across the organization, including culture, team effectiveness, change management, product transformation, organizational design and technical excellence.

Our Global Technology Infrastructure Group (GTI) is filled with innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and cost-effective approach to deliver a wide variety of high-quality products and services. You'll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive.

The Network Product Line provides connectivity for clients across the firm as well as the millions of customers external to J.P. Morgan Chase. These days many types of devices are network connected, from the typical servers and desktops to light bulbs and temperature sensors. It is our group's responsibility to ensure that all such people and devices connect together smoothly, enabling the transport and sharing of data. Various products are using in the Network Product Line, which is responsible for the architecture, design, plan, build, deployment and operations of JPMC's worldwide communications network. Together, the Network Product Line team ensures excellence across our secure global network connecting our global corporate sites, thousands of banking centers, external digital customers, strategic datacenters, public cloud and business partners together.

As the head of the Strategy & Business Services (SBS) team, you will help shape our Product Line's long-term direction, develop and drive measures that realize core objectives, and push the operational excellence agenda. This includes assessing organizational performance, designing cross-product area capabilities, establishing measurable goals, and implementing processes that improve effectiveness and outcomes. You will have an opportunity to identify and execute high-impact change - both deep within product areas as well as more broadly across the organization, including culture, team effectiveness, change management, product transformation, organizational design and technical excellence.

You will find an environment supportive of experimentation and innovation - this team is expected to bring new ways of working to the organization. Successful candidates will have a strong ability to both ideate opportunities and solutions, plus bring them to life through passionate, effective execution.

Key Responsibilities Include:

• Span the range of transformation, operating model, business operations, governance, communication and marketing, talent development, and culture
• Design and execute broad-reaching transformational initiatives
• Build a culture that creates alignment and promotes collaboration amongst disparate groups
• Generate "buzz" in the organization around the work we do and the value we bring
• Define and execute an agenda that puts our people first
• Champion a mindset of respect, empowered employees and growth
• Understand and improve business operations rigor and discipline for a large-scale technology organization
• Foster continuous improvement thinking, equipping the organization with processes and tools to make it a reality
• Influence and partner at all levels to focus the organization on strengthening future-focused capabilities of CNS
• Manage relationships with senior executives, HR partners and colleagues across Global Technology
• Take institutional knowledge and complement with industry best practice/experience to lead change
• Leverage data to understand current team and organization-level performance
• Speak the truth to leaders in the organization, challenge the status quo
• Take a thought leadership role in designing and executing transformation initiatives

Skills Criteria:

• Excellent leadership, interpersonal and relationship building skills, with the ability to establish trust and credibility
• Self-starter able thrive in a fast-paced, collaborative and cross-functional environment that is results-driven
• Creative problem solver, capable of developing innovative and differentiated solutions
• Rigorous, logical thinker with ability to identify and articulate rationale, assumptions, and risks
• Must be able to communicate well with individuals and teams, internally and externally, at all levels
• Assertive and a voice of reason and authority; make tough calls as required
• Attitude of empowerment, leading both individuals and teams to self-organization
• Lifelong learner continually growing your craft, learning new tools and techniques to make a difference
• Good understanding of lean/agile product development lifecycle
• Fortitude to persevere when confronted with difficult challenges - knock down blockers

Experience:

• Credible leadership experience, set in the context of global teams undergoing rapid transformation
• Extensive experience managing complex delivery across multiple workstreams and varying timelines / priorities
• Proven ability to navigate via successful internal partnerships with other organizations - with the ability to influence people at all levels across a broad variety of job functions
• Excellent leadership skills - of programs, projects, teams and employees - with demonstrated track record for attracting and retaining top talent
• Structured thinker, effective communicator with excellent written communication skills. Ability to crisply articulate complex tough messages to senior audiences with poise and confidence
• Demonstrated background of engaging on diversity and inclusion

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans