Chat Specialist Job at Reynolds and Reynolds
This is not a remote position.
Gubagoo, an affiliate of Reynolds and Reynolds, is hiring for inbound chat operators. Our Chat Specialists provide individuals the ability to engage in online conversations to inquire about automotive and recreational vehicle sales, service, finance and general dealership questions. Our focus is to represent our dealer clients favorably online and to turn the experience into a lead so that our dealer clients can generate revenue from their website traffic.
Gubagoo is a relaxed, but professional and fun environment to work in. We are seeking positive and energetic people who understand the importance of great customer service and enjoy being on a computer and around technology.
Responsibilities:
- Handle a wide variety of customer inquiries via online chat
- Provide accurate information about products and services via online chat
- Narrow down on appointment information to schedule appointments
- Develop and maintain a knowledge base of the ever-evolving products and services
- Capture customer contact information for lead generation and client review
- Summarize interactions based on customer needs for client review
Qualifications:
Requirements:
- Previous experience in retail customer service or the automotive industry preferred but not necessary
- Must be able to type at least 35 WPM, 40 and above preferred
- Have a handle on basic internet and window based computer skills
- Strong ability to multitask is preferred, gaming experience is helpful
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Ability to adapt to change and enjoy a quick paced work environment
- Excellent customer service skills and ability to work in a fast paced environment
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