Best Friends Pet Hotel is seeking an experienced and energetic manager in the veterinary, hotel, retail, or restaurant industry to join our management team in the Jacksonville, FL area. This is a hands on position working with people and pets in a boarding facility/salon.

Best Friends Pet Hotel is the leader in pet boarding, grooming and daycare. We currently operate 30 locations in 14 states nationwide. We are a great company to start a long-term career in the pet industry.

We are looking for a self-motivated, dynamic professional who is eager to learn our business, loves pets and can demonstrate a proven track record of providing an excellent client service experience. The best candidate will be able to oversee the complete operation of our center, from daily operations and staff management to customer service and public relations, and of course have plenty of energy and love animals. Most time spent will be caring for customers and their pets, so animal handling experience is a must. Expect exciting summers and holidays. Experience managing 15 or more employees at a time is preferred. A sense of fun, creativity and adventure required!

We offer:

• Health, dental, vision, life insurance, STD/LTD, 401K with company matching
• Paid vacation
• Uniforms
• Pet supply and service discounts and more!

Responsibilities:

• Ensure an excellent client experience through personal contact, associate training and coaching, resolution of customer concerns and delivery of services.
• Sale and profit improvement.
• Personnel management including recruiting, hiring, training, coaching and counseling, and retention.
• Ensures center compliance with federal and local labor laws.
• Facility maintenance and safety; compliance with laws and regulations
• Schedules staff for work assignments in accordance with policy, allowing ample staff to provide outstanding service while maintaining budget.
• Inventory control and purchasing per company policy and budget guidelines.
• Prepare and analyze statistical and financial data
• Promote Best Friends’ programs and services internally and in the surrounding communities.
• Supports the Mission and Philosophy of Best Friends Pet Care, Inc. by complying and enforcing policies and procedures.

Requirements:

P&L responsibility a plus

• A minimum of 2 years of management/supervisory experience overseeing a team of 15+ employees
• Veterinary hospital or boarding facility experience a plus, but not required
• Dedication to client service excellence
• Financial reporting and analysis experience with a proven track record of managing a budget and controlling expenses
• Ability to prioritize effectively and resolve problems quickly and professionally
• Community outreach experience
• Facility management
• Ability to lift 40 pounds frequently and be on feet for eight hours a day
• A flexible schedule to include holidays, evenings and weekends

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 4 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Jacksonville, FL 32258: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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