The Cashiering Analyst is responsible for various aspects relating to Cash Management in loan servicing. Inclusive of payments application, payoff quote processing, payoff funds processing and loan maintenance as it relates to cashiering transaction. The Cashiering Analyst will complete loan level activity as requested or outlined by various reports, tasks, internal/external requests and vendors. This processor will conduct research as needed relating to cashiering, activities. This position is a precise role with high quality standards. Based on location, this position may be responsible for receipt or handling of actual payments and live checks. The Cashiering Analyst will also be responsible for banking responsibilities and working directly with banking platforms including but not limited to: Fed wires, Processing wires and transactions into the primary bank accounts. ACH evaluations and processing.

About Servbank

Since our initial founding in 1994 as a credit union for American Airlines pilots, we have taken great pride in providing ways for our customers’ financial dreams to take flight. We believe that investing in leading technology, offering helpful products, and delivering a caring and friendly experience for our customers is essential to that mission.

Servbank is a different kind of company, and we do business a different way. Because home is where the heart is, every action we take is heartfelt.

We take pride in being an innovative, autonomous, customer-service focused, and tech-oriented company. By living our Core Values of People Matter, Inspiring Leadership, Strength of Character and Rock Solid Service, we have created a culture of excellence that strives to provide the one thing that all of our customers seek: The Perfect Customer experience!

What you will do

• The cashiering payments analyst will be responsible for check handling, payment processing, physical check recon and research, service release forwarding of funds, proper tracking of all physical incoming funds, checks and balances, check research activity, desktop deposits and balancing (location dependent)
• Complete payment applications through lockbox work queues, tasks, client requests, mail, money gram.
• Complete maintenance on the servicing system of record.
• Cashiering maintenance, reversals, transfers, wires, reconciliation, loan cashiering analysis, bank returns, cashiering loan corrections.
• Process payments or payoff transactions in the system of record.
• Create payoff quotes per regulated timelines and state specific parameters.
• Complete system adjustments as monetary and non-monetary transactions.
• Systemically process various liquidation requests such as: Charge Offs, Write Offs, Proceeds.
• Complete systemic transactions to reflect payment returns due to: Non-Sufficient Funds, Stop Payment and various return types.
• Process and collaborate with various lines of business to ensure proper processing of suspense funds reflected loan level.
• Conduct necessary cash system maintenance as deemed by investor reporting and accounting departments.
• Ensure and Complete daily cash balancing, manual reconciliation ledgers for end of day balancing for individual work and/or team’s daily work.
• Research payment histories and Cash inquires received from various lines of business, complaints, customer service, collections, clients and vendors.
• Supports customers and internal departments in a timely manner. Demonstrate excellent customer service skills to maintain customer confidence and protects the operations by following Privacy Policy as well as keeping information confidential.
• Review multiple daily exception reports, control reports and unapplied reports to determine required action needed to resolve.

Requirements

• 1 year cash processing in a mortgage servicing company or banking environment required.
• Excellent math skills with ability to accurately use and enter data under time constraints required.
• Ability to effectively communicate verbally and in writing.
• Provide superior customer service and work well with all internal and external customers.
• Capable of adapting to changing situations as well as the ability to show strong initiative and use good judgement to make sound decisions.
• Ability to work in a fast-paced environment
• Ability to multi-task and mange time effectively to meet deadlines and manage multiple priorities.
• Ability to problem solve and research issues when needed in an organized and detail orientated manner.
• Flexibility with scheduling on a day to day basis.

Required Computer and Software Competencies:

• Basic computer literacy
• Strong math aptitude
• Microsoft Office
• MSP Experience preferred
• MSP Experience within the Cash Workstation highly preferred

Education

• High School Diploma

EEO Statement:

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.