Case Manager (Probation Housing Program)

ABOUT US

Founded in 1991, Hope Solutions "formerly Contra Costa Interfaith Housing," is a vibrant and socially responsive non-profit agency that provides permanent housing and vital support services to over 2,000 families and individuals in Contra Costa County who are homeless or are at risk for homelessness. Over 40 faith-based communities support our work, although there are no religious requirements or affiliations required to receive services.

Are you seeking a new role that fully utilizes your talents and potential—while helping to make the world a better place? If so, please read on!

What are you passionate about?

At Hope Solutions—we envision a world in which everyone has a place to call home and the support of a strong community so that they can live with dignity and reach their full potential. We strive to be inclusive and responsive to community needs. We are committed to excellence and accomplish our work with integrity, respect, compassion, and humility.

Hope Solution's mission is to heal the effects of poverty and homelessness by providing permanent housing and vital support services to highly vulnerable families and individuals.

Could our mission be your mission?

Learn more about us @ hopesolutions.org

TEAM SNAPSHOT

We're adding to our team of passionate folks—who are on a mission to help make the lives of others better—through services and support that lead to a higher quality of life for our clients.

We'd like to learn more about you—apply for the role! What's our team like?

Here's a snapshot of some of the folks at Hope Solutions who help advance our vision to achieve—secure housing and the dignity of self-sufficiency for the homeless and at-risk families and individuals in Contra Costa County.

A FEW OF US...

Deanne—Chief Executive Officer—lives in Central Contra Costa County with her husband and three children. She enjoys hiking the East Bay hills, camping, reading, cooking, and cheering too loudly at her kids' games.

Alex—Chief Operating Officer—lives in Walnut Creek with his wife, son, and dog. Alex has an MSW and is a self-described macro social worker. He is an avid reader and a huge baseball fan (Go Giants!). He loves spending time at home with his family making food, listening to jazz, and relaxing.

Bill—Director of Multi-Site Housing and Services—lives in Central Contra Costa County with his partner and is involved in raising his godson. Bill is a licensed Marriage and Family Therapist who has been working with under-served populations for more than 20 years. He also serves on the Contra Costa County Healthcare for the Homeless Co-Applicant Board. He enjoys reading, gardening, and meditation.

Christina—Director of Finance—lives in Pleasant Hill with her husband, three children, and their dog. Christina is a Certified Non-Profit Accountant; she holds a Bachelor of Science degree in Accounting and is currently working on a Master's in Public Administration. She has over 20 years of finance and accounting experience, working the last several years in the non-profit sector. In her spare time, she enjoys traveling with her family and volunteers at her children's schools.

Tanya—Director of Housing Navigation and Rapid Re-Housing—lives in East Contra Costa County. She is married with one daughter and two sons. Tanya has a Master's in Counseling Psychology and has worked with under-served populations for over 15 years. She enjoys music, comedy, movies, exercising, and watching basketball games.

Beth—Director of Clinical and Support Services—lives in Central Contra Costa County with her sister and son. Beth is a licensed psychologist who has been working with children and families for over 30 years. She is especially passionate about working with young children, ages birth to 5 years old, and their families. She enjoys singing, cooking, gardening, and traveling with her family.

Jasmine—Consulting Director of Strategic Initiatives—lives in Contra Costa County and is married with three children and three dogs. Jasmine has an MS in Organizational Leadership and Innovation. She is the co-convener of the Multi-faith ACTION Coalition and serves on the boards of the Emergency Food and Shelter National Board Program as well as the Tourette Association of America.

Maria—Director of Development—lives in Walnut Creek with her husband and two children. She has more than 20 years of experience in the non-profit sector, 18 years of which were spent at The Nature Conservancy, the largest private conservation organization in the world. Maria is a graduate of the University of California, Berkeley, and is a trained Life Coach. She enjoys running, hiking, traveling, and watching stand-up comedy. She believes that everyone has a natural gift, even if they need help discovering what it is.

Kristina—Director of Human Resources—lives in Cordelia with her modern-day blended family and is a proud Air Force Mom. She has more than 20 years of experience in leadership, operations, and people management. Kristina has a Bachelor's in Business Administration with a concentration in Human Resources and is currently aPHR certified. She enjoys spending time with family, yoga, indoor cycling, hiking, brunch with friends, and loves to laugh. She believes if you look for the good in all things, you will find it.

WHO WE ARE LOOKING FOR:

Hope Solutions seeks an energetic Case Manager who is flexible and responsive to support the needs of our clients while possessing the skill set to collaborate with interdisciplinary team members and community partners. We are looking for compassionate service-driven individuals who fundamentally believe in the potential of others.

Probation Housing Program (PHP) Case Managers provide case management and linkage to supportive services for formerly homeless clients enrolled in the PHP and seeking housing throughout Contra Costa County. Working collaboratively with PHP Housing Navigators and Probation Department staff, and other community agencies, the PHP Case Manager provides individualized, flexible support to clients with the goal of assisting them to move into stable, sustainable housing as quickly as possible. Initial work includes assessing the client’s needs and barriers, collaboratively creating a Housing Stability Plan, and accessing any resources needed to further the goal of becoming/remaining housed. Housing Stability Plans may include financial support for a time-limited period. All Case Management services are participant-driven and delivered with a strength-based, trauma-informed approach. Case Management services are delivered in the community and in the home at the client’s convenience. Services offer a flexible level of intensity as needed and provide warm hand-offs to other providers if clients need further support after becoming stably housed.

Supervisory Responsibility: None

WHAT YOU WILL DO:

Client Support:

• Use a Housing First, participant-driven approach for all services.
• Maintain awareness of culturally diverse consumer populations and perform duties in a culturally competent manner.
• Meet with identified clients, complete assessments of clients’ needs and strengths, and create individualized Housing Stability Plans that include the goal of sustainable, stable housing after time-limited financial and case management support.
• Working with PHP Housing Navigators and clients’ stated desires and goals, assist clients to stabilize in a desirable housing unit.
• Provide linkage and transport clients to community resources that support stability.
• Offer case management at the level of intensity requested by the client(s), including flexible levels of intensity.
• Refer to and partner with community providers supporting employment to ensure clients have targeted access to job search and/or educational support.

Community Outreach and Engagement:

• Maintain key relationships with community service providers such as Probation Department staff, employment and education service providers, and the County’s Coordinated Entry Program.
• Provide mediation and advocacy with landlords on clients’ behalf to assist with obtaining and/or maintaining housing. Respond promptly to concerns or complaints from landlords, property owners, or neighbors.
• Create and maintain consistent verbal and written communication channels between collaborating parties (i.e., tenant, landlord, referral sources, service agencies, debtors, and creditors).

Organizational/Administrative Responsibilities:

• Represent Hope Solutions professionally in all circumstances.
• Comply with policies, procedures, standards of practice, and outcome requirements for the Probation Housing Program.
• Comply with all legal/ethical professional guidelines for maintaining consumer confidentiality, protecting consumer rights, advocating on consumers’ behalf, and assuring consumer safety.
• Comply with all local, state, and federal regulations as well as with Hope Solutions Policies and Procedures.
• Assure that timely and accurate data is entered into the Homeless Management Information System (HMIS).
• Maintain confidential data files that adhere to HIPAA regulations.
• Assist with the creation/distribution of client satisfaction/feedback surveys.
• Administer and track monthly financial subsidies each family needs in their individualized plan.
• Attend all required meetings, including but not limited to: Hope Solutions staff meetings, Probation Housing Program Team meetings, adult case manager team meetings, and linkage meetings with other agencies.
• Attend regular individual supervision meetings and provide timely reporting on housing resources and housing stability of clients.
• On-call, after-hours, and backup work may be required.
• Other duties as assigned

Position Qualifications:

• Passion for and demonstrated experience successfully supporting vulnerable populations, especially homeless clients with mental disabilities.
• BA degree in social work or related field; equivalent experience will be considered.
• Minimum two years experience in the human service field, preferably with housing retention barriers such as substance abuse, mental health, and/or income challenges.
• Bi-lingual in English/Spanish is a plus.
• Outstanding written and verbal communication skills.
• Computer proficiency in the use of Microsoft and database applications.
• Must have operational vehicle, auto insurance, valid California driver’s license, and be willing to drive for work.
• Must pass LiveScan screening and TB test.
• Salary contingent upon skill and experience.

Physical Qualifications:

• The person in this position may make home visits to residents who live on second or third-floor apartments (without elevators) and will need to be able to climb stairs.
• May accompany clients on walks to local resources (grocery store, childcare, parks) up to ½ mile distance.
• Must be able to work in a desk setting for up to 3 hours at a time to make calls to residents, research resources on the internet, and collaborate with community providers with calls/emails.
• Office setting activities are required, such as typing on a laptop/computer to respond to emails, entering case notes into a database, copy and faxing forms and documents on a copy machine related to maintaining or obtaining housing.
• Occasionally must be able to lift and carry objects weighing up to 25 pounds, including furnishings for new residents, files, holiday gifts, and food donations.
• Ability to drive an automobile and transport oneself and residents to appointments or to meet at residents’ homes, including driving at night.

Compensation & Benefits:

• Flexible, dynamic work environment
• 100% premium paid for employee Kaiser health and dental care
• Matched 403b retirement savings
• 10 paid holidays, plus 2 floating holidays
• Ability to accrue 2-4 weeks' vacation depending on tenure
• Life insurance and Employee Assistance Program

We are an equal opportunity employer. If you're a good fit, we want to meet you!