Case Manager Job at Evolent Health
Your Future Evolves Here
New Century Health (NCH) has been transforming the delivery of specialty care and driving radical cost and quality improvement across the member journey for patients with cancer and cardiovascular disease. As part of Evolent Health, we are on a bold mission to change the health of the nation by changing the way health care is delivered. Evolenteers make a difference wherever they are, whether it is at a medical center, in the office, or while working from home across 48 states. We empower you to work from where you work best, which makes juggling careers, families, and social lives so much easier. Through our recognition programs, we also highlight employees who live our values, give back to our communities each year, and are champions for bringing their whole selves to work each day. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it.
Why We’re Worth the Application:
- We continue to grow year over year.
- Recognized as a leader in driving important
diversity, equity, and inclusion (DE&I) efforts.
- Achieved a 100% score two years in a row on the
Human Rights Campaign's Corporate Equality Indexrecognizing us as a best place to work for LGBTQ+ equality.
- Named to Parity.org’s list of the best companies for women to advance for
3 years in a row(2020, 2021 and 2022).
- Continue to prioritize the employee experience and achieved a 90% overall engagement score on our employee survey in May 2022.
- Publish an annual
DE&I reportto share our progress on how we’re building an equitable workplace.
What You’ll Be Doing:
Job Duties, Responsibilities, Qualifications and Requirements
Job Summary
The Case Manager is an intermediate level position, which manages case processing and communication with their assigned facilities, as well as the relationships with manufacturing representatives that service those facilities. They are responsible for problem identification, tracking and resolution communication to all involved parties timely. Successful Case Managers are self-starters, excellent communicators, well organized and detail orientated individuals.
Essential Duties and Responsibilities
- Accountable for accurate and timely processing of charge sheets.
- Creation of accurate purchase orders for facility and manufacturer.
- Facilitate communication to facility and manufacturer personnel regarding changes to IPG’s internal processes or policies.
- Review and respond professionally to facility communications and questions.
- Partner with various IPG team members and departments to support facility, manufacturer and IPG field sales team relationships.
- Responsible for personal productivity, quality and service metrics.
- Contributes to the feedback and overall success of IPG’s facility quarterly survey scores.
Marginal Duties
Supervisory Responsibilities
None.
Education And/or Experience
- Excellent customer service skills.
- Fluent with all Microsoft Office applications.
- Ability to work quickly and accurately on an independent basis; giving great attention to detail and displaying the initiative to quickly identify and resolve variances and discrepancies.
- Strong problem solver and skilled in conflict resolution.
- Minimum 6 months of Customer Service/ Case Management experience.
- College degree preferred
- Must be able to quickly build a productive relationship with personnel in key roles at the facilities they are assigned. Promptly respond to questions, ensure promises are kept and expectations are managed.
Technical Requirements:
We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.
Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Compensation Range: The minimum salary for this position is $27/hr, plus benefits. Salaries are determined by the skill set required for the position and commensurate with experience and may vary above and below the stated amounts.
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