Case Management Assistant (Internal HSPH applicants only) Job at Hennepin County
Description
Navigation and Information Services (Office of Multi-Cultural Services) within the Initial Contact and Assessment area of the Human Services Public Health Department is seeking a bilingual Case Management Assistant who is fluent in Spanish and English, to be part of a team that assists Hennepin County residents in accessing services, and that supports their needs to allow them to live healthy, safe, stable, and independent lives.
Location and hours:
This position will be on-site at the South Minneapolis Human Service Center at 2215 East Lake Street, Minneapolis MN 55407. This position will requires staff to work at other sites as needed. This position will also participate in community events with the possibility of some remote work in the future. Work hours are typically 8 a.m. – 4:30 p.m., Monday through Friday with occasional evening and weekends hours (not to exceed 40 hours per week).
About the position type:
This is a full-time, benefit earning position. You must be a current regular or probationary employee of Hennepin County's Human Services and Public Health department to apply for this position.
This position is internally classified as a Case Management Assistant.
Click here to view the job classification specification.
In this position, you will:
- Seek out, interview, and assist people in need of agency services with an emphasis on the Spanish speaking community in Hennepin County.
- Serve as a cultural broker between county staff and members of the community.
- Conduct informational presentations before neighborhood groups, schools, healthcare providers, non-profits, Mutual Assistance Associations, etc. to establish relationships with other resource providers.
- Visit individuals and families in their homes (if necessary) to explain supportive services and resources available to help them meet their needs.
- Collaborate with schools, medical personnel, and other agencies to facilitate communication between them and our mutual clients.
- Inform county residents about available resources and assist them in completing applications and making appointments.
- Assist in resolving health and social service issues including gathering verifications to assist in program eligibility determinations.
Need to have:
- One of the following:
- Two years or more of responsible, paid social service experience providing direct client service.
- A two-year human services certificate.
- Two years or more of college coursework in the behavioral sciences.
- Ability to communicate fluently in Spanish in addition to English, both verbally and in writing.
- Access to reliable transportation to travel to service sites within Hennepin County.
Nice to have:
- Experience:
- Working with the Spanish-speaking community.
- Using databases and performing data entry where accuracy is essential.
- Knowledge of community resources and social services available to clients.
- Ability to:
- Work in a fast-paced environment, multi-task, and manage time.
- Work effectively and communicate with individuals from a variety of cultural and lifestyle backgrounds in a respectful and non-judgmental manner.
- Establish and maintain professional working relationships with clients, staff, and the public.
About the department:
Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives. We work with individuals as well as systems and communities in order to develop policy and advocate for the people we serve. The people we serve and our communities are connected. By helping one, we help the other.
About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals - that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.
Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (login as a guest).
Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.
Your future. Made here.
This posting may be used to fill current and future vacancies.
This position may have access to systems or other documentation that contains HIPAA data.
Invitations to interview will be based upon an assessment of education and experience. Final candidates may be required to complete a drug test and/or background check.
If you have any questions, please contact:
Talent Acquisition Division
Invitations to interview will be based upon an assessment of education and experience. Final candidates may be required to complete a drug test and/or background check.
If you have any questions, please contact:
Hennepin County Human Resources Department
HR.ServiceCenter@hennepin.us
612-348-7855
Why work here?
Hennepin County embraces the Total Rewards philosophy. We want our employees to succeed – not only at work but as they move through life and its milestones. We offer advantages and opportunities others can't – including:
- Meaningful work
- Public service
- Competitive pay
- Work-life balance
- Generous benefits
- Opportunities to grow
- Commitment to your success
By working in public service, we are a part of something larger than ourselves. Together, we support those in need. We help people access information and services. We empower vibrant and diverse communities. We serve residents.
Employee Benefits Summary
Visit our benefits page to learn more: bridge.hennepin.us/eligibility.
If you are a current Hennepin County employee please be aware that any change in job classification may affect your current benefits (such as a conversion from Vacation/Sick Leave to Paid Time Off and/or enrollment in a Health Care Saving Plan.) .
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