Care Support Specialist Job at Care Advantage Corporate Recruiting
Care Advantage, Inc has an exciting opportunity to add to our team! We are the largest privately-owned home care company in the Mid-Atlantic, and the future is bright, as we continue to grow as part of an ambitious expansion plan. We offer a competitive wage, excellent benefit package to include 17 days of paid vacation and 10 paid company holidays along with the opportunity to join a winning team!
Job Summary:
The CSS is responsible for overseeing all Care Support functions. The CSS works directly with our clients and their families to coordinate care services.
Position details:
- Monday - Friday 830A-530P
- 4 weekdays at 8 hours daily
- 32 Hours per week
- Plus, up to another 8 hours of Nights/Weekends Coverage according to your availability.
- Each specialist will need to work 8 out of our 10 company holidays per year
Essential Job Responsibilities:
o Performs and oversees all scheduling needs for each branch office after hours and on weekends to ensure all clients' needs are met timely and accurately.
o Works with office administration to problem solve concerns as they arise
o Reports concerns to office administration
o Fields calls from clients and primary caregivers (family members)
o Fields calls from caregivers
o Acts as a liaison, communicating between office team and clients/caregivers after hours and on the weekends
o Responds promptly to urgent needs and communicates appropriately
Requirements:
- High School Graduate or G.E.D. equivalent, with two years' work-related experience
- Previous staffing experience preferred
- Attention to detail, be organized and possess strong communication skills
- Satisfactory reference from prior employers
- Customer Service and telephone experience helpful
- Must be able to work in the office and or from a home with a cell phone depending on
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