Job Summary:

Registrar functions include assisting in preparing, verifying, reporting, disseminating, and storing all official student academic records and files on manual and automated systems in accordance with company, state, and federal guidelines. Retention Coordinator functions include serving as the primary student advisor, creating opportunities for student engagement and enhancement as well as providing customer service to the student body. Monitors attendance and assists in the notification and advising students not making Satisfactory Academic Progress (SAP) and is a strong advocate for student retention.

Essential Duties and Responsibilities:

• Adheres to all Company policies and procedures, and operates at all times within state and federal statutes and regulations and within standards of accreditation.
• Creates, monitors, and adjusts campus course schedules.
• Assigns faculty to courses and assists with monitoring class ratios.
• Coordinates course schedules for hybrid and consortium (RCO) classes.
• Performs new student registration and scheduling including verification of eligibility (meets admissions standards)
• Resolves and processes documents regarding student records, graduation, and registration.
• Maintains and updates all student records.
• Maintains student academic records and files.
• Processes student transcript requests made at the campus.
• Reviews documentation for Proof of Graduation (POG), ensuring the POG meets Company policy.
• Assists students with administrative issues as needed.
• Creates or contributes to student communications (e.g. newsletters, email blasts, seminars, etc.)
• Monitors attendance, and Satisfactory Academic Progress (SAP) on a daily basis to identify potential at-risk students.
• Performs student outreach to at-risk and absent students to support program outcomes.
• Documents all student complaints or concerns in CampusVue. Assists in analyzing, resolving, or routing to appropriate team member.
• Advises students on tools for academic success including the student portal.
• Assists other departments with student engagement activities as needed.
• Supports, supervises, and assists in the creation of all student clubs and activities.
• Collaborates with campus leadership to facilitate and improve services to students.
• Notifies the Director of Campus Administration and/or Campus Dean when a student requests accommodations for a disability, and work with the student to provide the appropriate documentation.
• Collaborates with administrators, Campus Dean, faculty, IT and Program Chairs to facilitate and improve services to students.
• Works with College Head Registrar and Director of Campus Administration or Campus Dean on coordination of SAP appeal process; Documentation of ongoing student support (following success plan).
• Ensures all student and alumni surveys are completed on time and compiles data quarterly to review with the Director of Campus Administration.
• Performs other duties or special projects as assigned.
• Maintains professional and effective working relationships with all other Campus personnel.
• Conducts his or her professional and personal life in a fashion that fosters a positive impression of the Campus and the Company.
• Performs the job on site (no telecommuting or off-site duties/work).

Education:

• A high school diploma or GED equivalent.

Experience:

• A minimum of one (1) to three (3) months of related experience.

Qualifications, Certifications, and/or License Requirements:

• None required.