ESF Camps is hiring Camp Office Administrative Specialists to join our mission-driven team at Gilman School in Baltimore, MD! The Administrative Specialist is responsible for camp related customer service and administrative operations needs.

Looking to make a difference in a child's life? Interested in helping children reach their goals?

Join our mission-driven team at ESF Camps & Experiences for a fun and rewarding summer as a Camp Office Administrative Specialist! ESF is hiring motivated leaders with prior experience supervising children who believe in ESF's mission, build positive relationships and ensure the well-being of others. Make a positive impact on children while receiving comprehensive training, professional development, resume building, and networking opportunities. ESF offers:

• internships and field work opportunities for graduate and undergraduate students
• teaching positions with continuing education and leadership opportunities for educators
• great summer schedule
• competitive compensation
• employee referral bonus program
• year-round aftercare opportunities

Position Summary:

Administrative Specialist hours typically range from 7:30 a.m. to 4:30 p.m., Monday-Friday. Start and end times may vary depending on the location, with later times possible. Depending on the location, Administrative Specialists work up to ten (10) consecutive weeks from mid-June through mid-August.

Essential Job Responsibilities:

• Serve as a point person for ESF families; respond to inquiries in-person as well as over the phone
• Assist families in enrolling their campers using CRM database
• Collect and post payments; record data for billing purposes
• Support summer sales initiatives; inform new and existing families of enrollment opportunities
• Update camper records and input pertinent information into database
• Answer telephones and transfer calls to appropriate team members
• Call camp families to confirm enrollment or discuss camper needs
• Greet campers and their guardians in the camp office; collect lunches and transition campers
• Open, sort and distribute incoming correspondence including mail and email
• Perform general clerical duties such as copying, mailing and filing
• Ensure that camp office is clean, organized and well-maintained
• Maintain inventory and complete assigned paperwork
• Work effectively and collaborate with co-workers including other on-site Administrative Specialists, Nurses, Admissions and Customer Engagement Coordinators located at ESF's Headquarters office, Site Director and leadership team

• Inform site director of any concerns regarding the health and safety of the campers.
• In order to provide the appropriate ratio, the site director must approve any non-contracted requests for time off, schedule changes, or alterations to the schedule.

• Complete assigned paperwork
• Serve as a positive role model to campers
• Outstanding communication skills which include the ability to use clear, concise and grammatically correct written and oral language in all aspects of professional interaction with campers, their families, peers, leadership team and the larger community

• Push/pull, lift and carry a minimum of thirty-five (35) pounds across campus
• Able to work outside, upright and mobile for six (6) to eight (8) hours per day
• Respond to emergency situations which may include running (up to 1 mile in some cases) and ascending stairs without undue exertion
• Possess physical capacity to fulfill all essential job functions

• Other responsibilities as assigned

Requirements:

• Bachelor's degree required
• Minimum 1-2 years of experience working in an administrative and/or customer service role
• Previous experience working with children preferred
• Previous experience working in a camp, school (or similar field) preferred
• Proficient in Microsoft Office, especially Excel, and ability to use CRM database
• It is understood you will complete all trainings and pre-employment credentials required by ESF and the state you are working in.

Covid 19 Health & Safety Protocols

ESF has developed and will be implementing an Advanced Safety Plan to ensure our campers, team members, and parents thrive in a safe environment. This plan includes detailed safety measures in the following areas. Team members will be trained on all protocols and full compliance is expected.

• Limited enrollment and smaller group sizes
• Camper & staff screening with use of Personal Protective Equipment (PPE)
• Cleaning, disinfection & handwashing
• Premier outdoor facilities
• Reasonable contact reduction, including social distancing practices
• Symptom Management Action Plan
• Specialized Safety Training

Other Requirements/Competencies for Success:

• Understand and support the mission of the organization
• Commit to the growth and development of youth
• Always have a positive, can-do attitude
• Demonstrate excellent judgment; identify problems and work quickly to find solutions
• Desire to make a difference in the life of a child
• Attendance and punctuality
• Demonstrate the ESF Virtues of Character (Gratitude, Respect, Trustworthiness, Effort, Kindness, Positivity, Resilience, Community) in camp on a daily basis
• Follow the ESF Code and maintain the ESF Look at all times
• Exhibit ESF Core Values at all times and to adhere to all company policies

Reporting Relationships:

Reports directly to and takes direction from the Site Director.